SoftwareGlimpse

Microsoft Teams vs respond.io

Compare Microsoft Teams and respond.io on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20267 evidence sources9 screenshotsHow we compare

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Microsoft Teams

7.3/10

M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.

Best for

• Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
• Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
• IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features

Starting from $0.00/user/mo

Free plan available

Visit Microsoft Teams

VS

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

Microsoft Teams is better for

✓ Number / country coverage
✓ CRM / CTI integrations

respond.io is better for

✓ Power dialer
✓ WhatsApp Business
✓ Routing & IVR
✓ Analytics

Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub

Choose respond.io if: Support and growth teams that need WhatsApp plus other messaging channels in one inbox

See detailed comparison ↓

respond.io

8.2/10

Omnichannel customer messaging platform (WhatsApp + other channels) with shared inbox and AI — Starter from $79/month annual-equivalent.

Best for

• Support and growth teams that need WhatsApp plus other messaging channels in one inbox
• Organisations running broadcasts and workflow automation across channels
• Buyers who want AI Agents inside an omnichannel messaging platform

Starting from $79.00/user/mo

No free plan

Visit respond.io

Microsoft Teams vs respond.io at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingDepends
Microsoft Teams
respond.io
User / licence minimumDepends
Microsoft Teams
respond.io
Number / country coverageMicrosoft Teams
Microsoft Teams
respond.io
Power dialerrespond.io
Microsoft Teams
respond.io
WhatsApp Businessrespond.io
Microsoft Teams
respond.io

Which business communications is better for you?

Quick picks based on fit — not a universal ranking.

→ Microsoft Teams
Best for number / country coverage
Stronger cloud phone availability
→ Microsoft Teams
Best for crm / cti integrations
Microsoft Teams leads on crm integrations (10/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ respond.io
Best for power dialer
respond.io leads on power dialer (3/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ respond.io
Best for whatsapp business
Stronger whatsapp business availability
→ respond.io
Best for routing & ivr
respond.io leads on routing (5/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

The biggest differences

Where the products diverge most clearly on verified criteria.

Starting pricing
Depends
Microsoft Teams
Microsoft Teams researched starting price from $0/mo; a free plan is researched; respond.io researched starting price from $79/mo. Better value depends on seat minimums and add-ons.
respond.io
Microsoft Teams researched starting price from $0/mo; a free plan is researched; respond.io researched starting price from $79/mo. Better value depends on seat minimums and add-ons.
WhatsApp Business
respond.io wins
Microsoft Teams
Trails respond.io on this criterion
respond.io
Stronger whatsapp business availability
Power dialer
respond.io wins
Microsoft Teams
Trails respond.io on this criterion
respond.io
respond.io leads on power dialer (3/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Routing & IVR
respond.io wins
Microsoft Teams
Trails respond.io on this criterion
respond.io
respond.io leads on routing (5/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
CRM / CTI integrations
Microsoft Teams wins
Microsoft Teams
Microsoft Teams leads on crm integrations (10/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
respond.io
Trails Microsoft Teams on this criterion

Which should you choose?

Choose Microsoft Teams if

Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features

Choose respond.io if

Support and growth teams that need WhatsApp plus other messaging channels in one inbox
Organisations running broadcasts and workflow automation across channels
Buyers who want AI Agents inside an omnichannel messaging platform

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

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