SoftwareGlimpse
Slack logo

Slack Review

BUSINESS COMMUNICATIONS SOFTWARE

Choose Slack when internal team messaging is the job to be done and you want freemium channels with a deep integration ecosystem — pair it with a phone vendor if you also need PSTN.

Last updated 2026-08-17Independent editorial review
  • Starting price

    $7.25/user/month

  • Free plan

    Yes

  • Free trial

    No

  • Best for

    Knowledge-worker teams that need channel-based team messaging as the primary collaboration hub

SoftwareGlimpse review

6.7/10

Average

  • ease of use9
  • voice messaging quality5
  • routing workflows4
  • integrations10
  • analytics6
  • outbound tools2
How we score →
By Lee M.FounderReviewed

See Slack in action

Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.

This video is hosted on YouTube

This content is hosted by YouTube. The player loads only after you allow marketing cookies.

Official vendor tutorial

How to use Slack: Your quick start guide

How Slack presents the product in an official vendor video.

What this shows

  • Slack product surfaces as shown in the official vendor video
  • UI/workflow layout marketed by the vendor

Pricing

Verified 2026-08-17 from slack.com/pricing (high confidence). Free $0; Pro $7.25/user/month annual ($8.75 monthly); Business+ $15 annual ($18 monthly); Enterprise+ contact sales. No free trial on paid plans in the published pricing table — Free tier is the evaluation path. Salesforce ownership; Slack Connect enables cross-org channels.Full pricing details →
  • Free

    $0.00

    Free plan

    $0 — limited message/file history and core channel messaging. Primary evaluation path (no published free trial on paid plans).

  • Pro

    Most popular

    $7.25

    per user / month (annual billing rate shown)

    $7.25/user/month billed annually ($8.75 monthly). Unlimited message history, huddles, canvas and core productivity features for growing teams.

  • Business+

    $15.00

    per user / month (annual billing rate shown)

    $15/user/month billed annually ($18 monthly). Stronger admin, compliance and AI assistance versus Pro.

  • Enterprise+

    Custom

    Contact sales

    Contact sales for Enterprise+ security, compliance and large-org controls.

Product screenshots

Verified captures from Slack's product interface.

Slack homepage hero product UI

Hero product UI from the official Slack homepage.

Official Slack marketing UI asset

https://slack.com/ · Checked 2026-08-17

Our verdict

Choose Slack when internal team messaging is the job to be done and you want freemium channels with a deep integration ecosystem — pair it with a phone vendor if you also need PSTN. Compare Microsoft Teams if M365 is already standard, Zenzap for frontline/WhatsApp-group replacement chat, and Zoom if meetings-first collaboration matters more than channels. Scores reflect first-party documentation as of 2026-08-17 — not hands-on product testing. Confirm current packaging, minimums and usage rates on the vendor site before purchase.

Best for

  • Knowledge-worker teams that need channel-based team messaging as the primary collaboration hub
  • Organisations that want a freemium chat workspace with a deep app ecosystem
  • Salesforce-centric companies aligning chat with CRM workflows

Not ideal for

  • Anyone shortlisting a cloud phone, contact centre or WhatsApp platform
  • Teams that need native video meetings as the primary product (prefer Zoom/Teams)
  • Buyers who need AI assistance included on Pro

Bottom line

Free $0; Pro $7.25/user/month annual ($8.75 monthly); Business+ $15 annual ($18 monthly); Enterprise+ contact sales. Verified high confidence on slack.com/pricing 2026-08-17. No published free trial on paid plans — use Free to evaluate.

Slack pros and cons

Pros

  • Best-in-class channel messaging UX
  • Free tier plus clear Pro $7.25 annual pricing
  • Deep app directory and Salesforce ecosystem ties
  • Slack Connect for cross-company channels
  • AI assistance on Business+

Cons

  • Not a phone system — no PSTN, routing or dialer
  • No SMS/WhatsApp customer channels
  • Video limited to huddles / integrations
  • AI gated to higher plans
  • No free trial on paid plans

Pricing comparison

Full comparison →
 Slack(this review)Microsoft TeamsZenzapZoom
Starting price$7.25/user/month$0.00/user/month$3.00/user/month$15.00/user/month
Free planYesYesYesYes
Free trialNoYesNoYes

Use cases for Slack

Slack may not be the best fit if…

  • · Anyone shortlisting a cloud phone, contact centre or WhatsApp platform
  • · Teams that need native video meetings as the primary product (prefer Zoom/Teams)
  • · Buyers who need AI assistance included on Pro

Slack guides

Setup, implementation, migration, plans, and worth-it walkthroughs for this product.

Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.