Microsoft Teams
Microsoft Teams is a catalogue substitute when Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub. Stay with Slack when Knowledge-worker teams that need channel-based team messaging as the primary collaboration hub. Reasons come from approved editorial assessments — not a ranked best-of list.
Better when
- Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
- Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
Worse when
- Buyers shortlisting a primary cloud phone / contact-centre system
- Sales teams that need power dialer, SMS campaigns or WhatsApp Business
Key tradeoff: Microsoft Teams fits Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub; Slack fits Knowledge-worker teams that need channel-based team messaging as the primary collaboration hub.

