SoftwareGlimpse

Microsoft Teams vs Zoom

Compare Microsoft Teams and Zoom on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 17, 20268 evidence sources10 screenshotsHow we compare

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Microsoft Teams

7.3/10

M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.

Best for

• M365-standardised organisations needing chat + meetings + files
• Buyers who may add Teams Phone later but are buying collaboration first

Starting from $0.00/user/mo

Free plan available

Visit Microsoft Teams

VS

Our verdict

Zoom is the stronger overall fit

Depends — no universal winner. This is primarily a collaboration / meetings comparison with asymmetric phone paths. Microsoft Teams wins as the M365 hub; Zoom wins when meetings familiarity and a clearer Zoom Phone UCaaS path matter more than Microsoft identity. Do not treat this as a RingCentral-class phone peer shootout.

Microsoft Teams is better for

✓ CRM / CTI integrations

Zoom is better for

✓ Number / country coverage
✓ Power dialer
✓ Routing & IVR
✓ Analytics

Tie

• WhatsApp Business
• AI features

Choose Microsoft Teams if: M365-standardised organisations needing chat + meetings + files

Choose Zoom if: Video-first orgs standardised on Zoom Workplace

See detailed comparison ↓

Stronger overall fit

Zoom

8.4/10

Meetings-first Workplace suite plus Zoom Phone UCaaS — Phone US/CA Unlimited research floor ~$15–16/user/month; free meetings/chat exist but Phone is paid.

Best for

• Video-first orgs standardised on Zoom Workplace
• Teams that want Zoom Phone as a dedicated UCaaS path alongside meetings

Starting from $15.00/user/mo

Free plan available

Microsoft Teams vs Zoom at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingDepends
Microsoft Teams
Zoom
User / licence minimumDepends
Microsoft Teams
Zoom
Number / country coverageZoom
Microsoft Teams
Zoom
Power dialerZoom
Microsoft Teams
Zoom
WhatsApp BusinessTie
Microsoft Teams
Zoom

Which business communications is better for you?

Quick picks based on fit — not a universal ranking.

→ Microsoft Teams
Best for crm / cti integrations
Microsoft Teams leads on crm-integrations (10/10 vs 9/10) from SoftwareGlimpse business-communications editorial judgments grounded in vendor documentation — not hands-on lab testing.
→ Zoom
Best for number / country coverage
Stronger cloud phone availability
→ Zoom
Best for power dialer
Stronger power dialer availability
→ Zoom
Best for routing & ivr
Zoom leads on routing (5/10 vs 8/10) from SoftwareGlimpse business-communications editorial judgments grounded in vendor documentation — not hands-on lab testing.

The biggest differences

Where the products diverge most clearly on verified criteria.

Starting pricing
Depends
Microsoft Teams
Teams: free tier + M365 licensing; Teams Phone Standard ~$10/user/month annual plus PSTN plans when telephony is required. Zoom: free Workplace meetings/chat; Zoom Phone US/CA Unlimited ~$15–16/user/month annual research floor; Workplace phone bundles ~$20.50–$24.50 (medium confidence).
Zoom
Teams: free tier + M365 licensing; Teams Phone Standard ~$10/user/month annual plus PSTN plans when telephony is required. Zoom: free Workplace meetings/chat; Zoom Phone US/CA Unlimited ~$15–16/user/month annual research floor; Workplace phone bundles ~$20.50–$24.50 (medium confidence).
WhatsApp Business
Tie
Microsoft Teams
Microsoft Teams and Zoom have the same researched availability on whatsapp business (Microsoft Teams: not-supported; Zoom: not-supported).
Zoom
Microsoft Teams and Zoom have the same researched availability on whatsapp business (Microsoft Teams: not-supported; Zoom: not-supported).
Power dialer
Zoom wins
Microsoft Teams
Trails Zoom on this criterion
Zoom
Stronger power dialer availability
Routing & IVR
Zoom wins
Microsoft Teams
Trails Zoom on this criterion
Zoom
Zoom leads on routing (5/10 vs 8/10) from SoftwareGlimpse business-communications editorial judgments grounded in vendor documentation — not hands-on lab testing.
CRM / CTI integrations
Microsoft Teams wins
Microsoft Teams
Microsoft Teams leads on crm-integrations (10/10 vs 9/10) from SoftwareGlimpse business-communications editorial judgments grounded in vendor documentation — not hands-on lab testing.
Zoom
Trails Microsoft Teams on this criterion

Which should you choose?

Choose Microsoft Teams if

M365-standardised organisations needing chat + meetings + files
Buyers who may add Teams Phone later but are buying collaboration first

Choose Zoom if

Video-first orgs standardised on Zoom Workplace
Teams that want Zoom Phone as a dedicated UCaaS path alongside meetings

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

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