SoftwareGlimpse

Dialpad vs Microsoft Teams

Compare Dialpad and Microsoft Teams on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20268 evidence sources9 screenshotsHow we compare

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Dialpad

8.5/10

AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.

Best for

• Teams that want AI transcription and call summaries included in the cloud phone licence
• SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
• Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job

Starting from $15.00/user/mo

No free plan

VS

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

Dialpad is better for

✓ Number / country coverage
✓ Power dialer
✓ WhatsApp Business
✓ Routing & IVR

Microsoft Teams is better for

✓ CRM / CTI integrations

Choose Dialpad if: Teams that want AI transcription and call summaries included in the cloud phone licence

Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub

See detailed comparison ↓

Microsoft Teams

7.3/10

M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.

Best for

• Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
• Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
• IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features

Starting from $0.00/user/mo

Free plan available

Visit Microsoft Teams

Dialpad vs Microsoft Teams at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingDepends
Dialpad
Microsoft Teams
User / licence minimumDepends
Dialpad
Microsoft Teams
Number / country coverageDialpad
Dialpad
Microsoft Teams
Power dialerDialpad
Dialpad
Microsoft Teams
WhatsApp BusinessDialpad
Dialpad
Microsoft Teams

Which business communications is better for you?

Quick picks based on fit — not a universal ranking.

→ Dialpad
Best for number / country coverage
Stronger cloud phone availability
→ Dialpad
Best for power dialer
Dialpad leads on power dialer (8/10 vs 3/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Dialpad
Best for whatsapp business
Stronger whatsapp business availability
→ Microsoft Teams
Best for crm / cti integrations
Microsoft Teams leads on crm integrations (8/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

The biggest differences

Where the products diverge most clearly on verified criteria.

Starting pricing
Depends
Dialpad
Dialpad researched starting price from $15/mo; Microsoft Teams researched starting price from $0/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
Microsoft Teams
Dialpad researched starting price from $15/mo; Microsoft Teams researched starting price from $0/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
WhatsApp Business
Dialpad wins
Dialpad
Stronger whatsapp business availability
Microsoft Teams
Trails Dialpad on this criterion
Power dialer
Dialpad wins
Dialpad
Dialpad leads on power dialer (8/10 vs 3/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft Teams
Trails Dialpad on this criterion
Routing & IVR
Dialpad wins
Dialpad
Dialpad leads on routing (9/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft Teams
Trails Dialpad on this criterion
CRM / CTI integrations
Microsoft Teams wins
Dialpad
Trails Microsoft Teams on this criterion
Microsoft Teams
Microsoft Teams leads on crm integrations (8/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

Which should you choose?

Choose Dialpad if

Teams that want AI transcription and call summaries included in the cloud phone licence
SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job

Choose Microsoft Teams if

Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

Still deciding between Dialpad and Microsoft Teams?

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