Dialpad vs Genesys
Compare Dialpad and Genesys on features, pricing, and buyer fit using the same researched criteria.
Dialpad
AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.
Best for
- • Teams that want AI transcription and call summaries included in the cloud phone licence
- • SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
- • Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job
Starting from $15.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Dialpad is better for
- ✓ AI features
Genesys is better for
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
- ✓ Analytics
Tie
- • Number / country coverage
- • Power dialer
- • WhatsApp Business
Choose Dialpad if: Teams that want AI transcription and call summaries included in the cloud phone licence
Choose Genesys if: Enterprise contact centres that need omnichannel + WEM + journey orchestration
Genesys
Enterprise CCaaS (Genesys Cloud CX) — CX 1 from $75/user/mo annual; CX 2 $115; CX 3 $155; CX 4 $240.
Best for
- • Enterprise contact centres that need omnichannel + WEM + journey orchestration
- • Regulated industries standardising on Genesys Cloud CX
- • Buyers comparing CCaaS platforms (not UCaaS phone seats)
Starting from $75.00/user/mo
No free plan
Dialpad vs Genesys at a glance
Criterion-level leaders from verified research.
Scorecard preview
Criterion leaders based on verified research — open the Scorecard tab for evidence detail.
- Starting pricingDepends
Dialpad
Genesys
- User / licence minimumDepends
Dialpad
Genesys
- Number / country coverageTie
Dialpad
Genesys
- Power dialerTie
Dialpad
Genesys
- WhatsApp BusinessTie
Dialpad
Genesys
Which business communications is better for you?
Quick picks based on fit — not a universal ranking.
- → Dialpad
Best for ai features
Dialpad leads on ai features (10/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- → Genesys
Best for crm / cti integrations
Genesys leads on crm integrations (8/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- → Genesys
Best for routing & ivr
Genesys leads on routing (9/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- → Genesys
Best for analytics
Genesys leads on analytics (9/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
The biggest differences
Where the products diverge most clearly on verified criteria.
Starting pricing
DependsDialpad
Dialpad researched starting price from $15/mo; Genesys researched starting price from $75/mo. Better value depends on seat minimums and add-ons.
Genesys
Dialpad researched starting price from $15/mo; Genesys researched starting price from $75/mo. Better value depends on seat minimums and add-ons.
WhatsApp Business
TieDialpad
Dialpad and Genesys have the same researched availability on whatsapp business (Dialpad: limited; Genesys: limited).
Genesys
Dialpad and Genesys have the same researched availability on whatsapp business (Dialpad: limited; Genesys: limited).
Power dialer
TieDialpad
Dialpad and Genesys are close on power dialer (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Genesys
Dialpad and Genesys are close on power dialer (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Routing & IVR
Genesys winsDialpad
Trails Genesys on this criterion
Genesys
Genesys leads on routing (9/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
CRM / CTI integrations
Genesys winsDialpad
Trails Genesys on this criterion
Genesys
Genesys leads on crm integrations (8/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Which should you choose?
Choose Dialpad if
- Teams that want AI transcription and call summaries included in the cloud phone licence
- SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
- Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job
Choose Genesys if
- Enterprise contact centres that need omnichannel + WEM + journey orchestration
- Regulated industries standardising on Genesys Cloud CX
- Buyers comparing CCaaS platforms (not UCaaS phone seats)
Related comparisons
Alternatives to consider
RingCentral
Enterprise-grade UCaaS / cloud phone platform (RingEX) with deep call routing, video, team messaging and contact-centre options — Core from ~$20/user/month annual.
Aircall
Mid-market cloud phone and customer-conversation platform with deep CRM/helpdesk CTI, IVR, power dialer on Professional, and paid AI add-ons — 3-licence minimum.
Zoom
Meetings-first Workplace suite plus Zoom Phone UCaaS — Phone US/CA Unlimited research floor ~$15–16/user/month; free meetings/chat exist but Phone is paid.
Nextiva
SMB-friendly unified business communications — Core $15, Engage $25, Scale $75 per user/month annual, with messaging apps including WhatsApp and a Contact Center ladder from $75/agent.
How we compare
A short look at the comparison process. Full methodology
1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.
Still deciding between Dialpad and Genesys?
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- Independent criterion outcomes
- No invented scores or prices
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