Choose Dialpad when included AI on the phone licence matters as much as calling itself, and Connect Standard’s $15 annual floor fits the team size.
Starting price
$15.00/user/month
Free plan
No
Free trial
14 days
Best for
Teams that want AI transcription and call summaries included in the cloud phone licence
SoftwareGlimpse review
8.5/10
Good
Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.
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Official vendor tutorial
How Dialpad presents the product in an official vendor video.
$15.00
per user / mo, billed annually
$15/user/month billed annually ($27 monthly) — medium-confidence Connect floor. Cloud phone with AI transcription and summaries included.
$25.00
per user / mo, billed annually
$25/user/month annual ($35 monthly) with a 3-user minimum. Stronger CRM/CTI and advanced Connect features versus Standard.
Custom
Contact sales
Custom Connect packaging with a 100-user minimum — quote-based enterprise UCaaS.
$39.00
per user / mo, billed annually
Separate sales product from ~$39/user/month — power-dialer depth lives here, not on Connect Standard. Not used as the scored entry floor.
$80.00
per user / mo, billed annually
Separate contact-centre/support product from ~$80/user/month — not scored as Dialpad Connect core.
Verified captures from Dialpad's product interface.
Dialpad Connect product frame from dialpad.com.
Entity field audit 100/100
Dialpad is an AI-centred business communications platform. Dialpad Connect is the core cloud phone scored here (Standard $15, Pro $25 annual per user/month; Enterprise custom). Support (~$80+) and Sell (~$39+) are separate products and are not treated as the Connect entry floor. AI transcription and summaries are included on Connect; power dialer depth lives on Sell, and stronger CRM/CTI starts on Pro+.
Pricing: 5 documented plans · entry paid: Connect Standard · trial documented on at least one plan
Evidence: Research/data-based (no completed hands-on test) · Latest verification/research signal: 2026-08-17T12:00:00.000Z · Editorial assessment: approved
Next step: Compare against peers: Dialpad vs RingCentral
Choose Dialpad when included AI on the phone licence matters as much as calling itself, and Connect Standard’s $15 annual floor fits the team size. Compare RingCentral for broader UCaaS+contact-centre scale, Aircall for CRM/CTI-led mid-market phone, Zoom for meetings-first bundles, and Nextiva for clearer SMB published Core floors. Scores reflect first-party documentation as of 2026-08-17 — not hands-on product testing. Confirm current packaging, minimums and usage rates on the vendor site before purchase.
Bottom line
Dialpad Connect: Standard $15/user/mo annual ($27 monthly), Pro $25 annual ($35 monthly, 3-user min), Enterprise custom (100-user min). Support from ~$80 and Sell from ~$39 are separate products. AI transcription/summaries included on Connect. 14-day trial. Medium confidence — pricing page is product-tab heavy; floors cross-checked 2026-08-17.
| Dialpad(this review) | RingCentral | Aircall | Zoom | Nextiva | |
|---|---|---|---|---|---|
| Starting price | $15.00/user/month | $20.00/user/month | $30.00/user/month | $15.00/user/month | $15.00/user/month |
| Free plan | No | No | No | Yes | No |
| Free trial | Yes | Yes | Yes | Yes | Yes |
Business phone
Give the business real phone numbers, shared answering, and call logging instead of personal mobiles.
Explore use case →Sales calling & dialing
Run outbound call volume with dialing tools and automatic CRM logging instead of hand-typed numbers.
Explore use case →Team communication
Move internal coordination out of personal messaging apps into channels the business controls.
Explore use case →Dialpad may not be the best fit if…
Setup, implementation, migration, plans, and worth-it walkthroughs for this product.
Part of Business Communications · Software reviews
Interactive helpers use recommendation criteria — affiliate status never changes outcomes.
