SoftwareGlimpse

Dialpad vs RingCentral

Compare Dialpad and RingCentral on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 17, 20268 evidence sources8 screenshotsHow we compare

Compare another

Dialpad

8.5/10

AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.

Best for

• Teams that want AI summaries/transcription included on Connect
• Buyers shortlisting AI-native calling over suite breadth

Starting from $15.00/user/mo

No free plan

VS

Our verdict

RingCentral is the stronger overall fit

Dialpad wins when included AI transcription/summaries and conversation intelligence are the deciding criteria; RingCentral wins on enterprise routing depth, integration breadth and contact-centre path. Close on analytics — decide by AI-included vs suite/routing priority.

Dialpad is better for

✓ AI features

RingCentral is better for

✓ CRM / CTI integrations
✓ Routing & IVR

Tie

• Number / country coverage
• Power dialer
• WhatsApp Business

Choose Dialpad if: Teams that want AI summaries/transcription included on Connect

Choose RingCentral if: Enterprise UCaaS standardisation with RingCX expansion

See detailed comparison ↓

Stronger overall fit

RingCentral

8.8/10

Enterprise-grade UCaaS / cloud phone platform (RingEX) with deep call routing, video, team messaging and contact-centre options — Core from ~$20/user/month annual.

Best for

• Enterprise UCaaS standardisation with RingCX expansion
• Buyers who need the deepest routing and multi-site phone controls

Starting from $20.00/user/mo

No free plan

Visit RingCentral

Dialpad vs RingCentral at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingDepends
Dialpad
RingCentral
User / licence minimumDepends
Dialpad
RingCentral
Number / country coverageTie
Dialpad
RingCentral
Power dialerTie
Dialpad
RingCentral
WhatsApp BusinessTie
Dialpad
RingCentral

Which business communications is better for you?

Quick picks based on fit — not a universal ranking.

→ Dialpad
Best for ai features
Dialpad leads on ai-features (10/10 vs 8/10) from SoftwareGlimpse business-communications editorial judgments grounded in vendor documentation — not hands-on lab testing.
→ RingCentral
Best for crm / cti integrations
RingCentral leads on crm-integrations (8/10 vs 9/10) from SoftwareGlimpse business-communications editorial judgments grounded in vendor documentation — not hands-on lab testing.
→ RingCentral
Best for routing & ivr
RingCentral leads on routing (9/10 vs 10/10) from SoftwareGlimpse business-communications editorial judgments grounded in vendor documentation — not hands-on lab testing.

The biggest differences

Where the products diverge most clearly on verified criteria.

Starting pricing
Depends
Dialpad
Dialpad Connect Standard ~$15/user/month annual and Pro ~$25 (3-user minimum) research floors (medium confidence); RingCentral RingEX Core ~$20/user/month annual (medium confidence). Dialpad Sell (~$39) and Support (~$80) are separate ladders.
RingCentral
Dialpad Connect Standard ~$15/user/month annual and Pro ~$25 (3-user minimum) research floors (medium confidence); RingCentral RingEX Core ~$20/user/month annual (medium confidence). Dialpad Sell (~$39) and Support (~$80) are separate ladders.
WhatsApp Business
Tie
Dialpad
Dialpad and RingCentral have the same researched availability on whatsapp business (Dialpad: limited; RingCentral: limited).
RingCentral
Dialpad and RingCentral have the same researched availability on whatsapp business (Dialpad: limited; RingCentral: limited).
Power dialer
Tie
Dialpad
Dialpad and RingCentral have the same researched availability on power dialer (Dialpad: higher-plan-only; RingCentral: limited).
RingCentral
Dialpad and RingCentral have the same researched availability on power dialer (Dialpad: higher-plan-only; RingCentral: limited).
Routing & IVR
RingCentral wins
Dialpad
Trails RingCentral on this criterion
RingCentral
RingCentral leads on routing (9/10 vs 10/10) from SoftwareGlimpse business-communications editorial judgments grounded in vendor documentation — not hands-on lab testing.
CRM / CTI integrations
RingCentral wins
Dialpad
Trails RingCentral on this criterion
RingCentral
RingCentral leads on crm-integrations (8/10 vs 9/10) from SoftwareGlimpse business-communications editorial judgments grounded in vendor documentation — not hands-on lab testing.

Which should you choose?

Choose Dialpad if

Teams that want AI summaries/transcription included on Connect
Buyers shortlisting AI-native calling over suite breadth

Choose RingCentral if

Enterprise UCaaS standardisation with RingCX expansion
Buyers who need the deepest routing and multi-site phone controls

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

Still deciding between Dialpad and RingCentral?

Use Best communications software for a shortlist matched to your priorities, or build another side-by-side comparison.

Best communications software Compare another

Independent criterion outcomes
No invented scores or prices
Affiliate links never change winners

Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.