Is Nextiva a business phone system?

Yes. Nextiva is a cloud business phone system: virtual numbers, inbound and outbound calling, softphone apps and call routing. It is not a CRM of record — keep your CRM and connect it for call logging.

Does Nextiva have a free plan or free trial?

No free plan is published. A free trial is documented. Confirm current terms with the vendor.

Did SoftwareGlimpse personally test Nextiva?

No. This review is based on first-party product and pricing research evidence, not hands-on product usage. Affiliate relationships never influence scores.

Nextiva Review

Name: How To Setup A Business VoIP System (Fast & Easy)
Description: How Nextiva presents the product in an official vendor video.

BUSINESS COMMUNICATIONS SOFTWARE

Choose Nextiva when you want a transparent SMB cloud-phone floor with messaging apps (including WhatsApp) and a path into contact centre without jumping straight to enterprise UCaaS quotes.

Last updated 2026-08-17Independent editorial review

Starting price
$15.00/user/month
Free plan
No
Free trial
Yes
Best for
SMB teams wanting a clear $15 Core annual cloud-phone floor

Visit Nextiva

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SoftwareGlimpse review

8.1/10

Good

ease of use8
voice messaging quality9
routing workflows8
integrations8
analytics8
outbound tools7

How we score →

By Lee M.FounderReviewed 17 Aug 2026

See Nextiva in action

Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.

This video is hosted on YouTube

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Official vendor tutorial

How To Setup A Business VoIP System (Fast & Easy)

How Nextiva presents the product in an official vendor video.

What this shows

Nextiva product surfaces as shown in the official vendor video
UI/workflow layout marketed by the vendor

Pricing

Verified 2026-08-17 from nextiva.com/nextiva-pricing (high confidence). Core $15, Engage $25, Scale $75 per user/mo annual ($23/$50 monthly for Core/Engage). Contact Center Essential from $75/agent. Eligibility note: annual SMB pricing for new customers 1–100 employees on 12-month+ terms is commonly part of the offer — confirm live. Recording add-on on Core; AI on Scale / XBert add-on from $99/mo.Full pricing details →

Core
$15.00
per user / month (annual billing rate shown)
$15/user/month billed annually ($23 monthly). Cloud phone entry; call recording is an add-on on Core. Confirm 1–100 employee / 12-month SMB eligibility live.
Try Nextiva
Engage
Most popular
$25.00
per user / month (annual billing rate shown)
$25/user/month billed annually ($50 monthly). Stronger messaging and engagement surface versus Core.
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Scale
$75.00
per user / month (annual billing rate shown)
$75/user/month billed annually. Higher-tier unified communications with AI capabilities; XBert AI add-on also published from $99/mo.
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Contact Center Essential
$75.00
per user / month (annual billing rate shown)
From $75/agent/month — separate contact-centre ladder. Power-dialer depth associated with CC Professional.
Try Nextiva

Product screenshots

Verified captures from Nextiva's product interface.

Official Nextiva YouTube thumbnail showing VoIP setup UI.

Official Nextiva YouTube thumbnail showing product UI

https://www.youtube.com/watch?v=PjZx6faUq90 · Checked 2026-08-17

Our verdict

Choose Nextiva when you want a transparent SMB cloud-phone floor with messaging apps (including WhatsApp) and a path into contact centre without jumping straight to enterprise UCaaS quotes. Compare Aircall for CRM/CTI depth, RingCentral for enterprise UCaaS scale, Dialpad for included call AI, and CallHippo for lower-friction SMB entry experiments. Scores reflect first-party documentation as of 2026-08-17 — not hands-on product testing. Confirm current packaging, minimums and usage rates on the vendor site before purchase.

Best for

SMB teams wanting a clear $15 Core annual cloud-phone floor
Businesses that need WhatsApp/messaging apps alongside voice in one vendor
Growing companies that may expand into Nextiva Contact Center later

Not ideal for

Buyers who need call recording, analytics and AI included on the cheapest seat
Dialer-heavy sales teams that need power dialer on Core
Enterprises standardised on Microsoft 365 that want Teams Phone as the PBX

Bottom line

Core $15, Engage $25, Scale $75 per user/mo annual ($23/$50 monthly for Core/Engage). Contact Center Essential from $75/agent. Recording add-on on Core; AI on Scale / XBert from $99/mo. Verified high confidence 2026-08-17 on nextiva.com/nextiva-pricing — confirm SMB eligibility (often 1–100 employees, 12-month+) live.

Nextiva pros and cons

Pros

High-confidence Core $15 / Engage $25 annual published floors
WhatsApp and messaging apps supported
Shared and unified inbox surfaces
Contact Center ladder from $75/agent
Broad SMB multi-channel packaging

Cons

Recording add-on on Core
Analytics and AI gated to Scale / XBert
Power dialer on CC Professional, not Core
CRM/CTI often add-on
Scale $75 and eligibility notes complicate “from $15” comparisons

Pricing comparison

Full comparison →

	Nextiva(this review)	Aircall	RingCentral	Dialpad	CallHippo
Starting price	$15.00/user/month	$30.00/user/month	$20.00/user/month	$15.00/user/month	$18.00/user/month
Free plan	No	No	No	No	Yes
Free trial	Yes	Yes	Yes	Yes	Yes

Compare side by side

Open full comparisons →

Use cases for Nextiva

Nextiva may not be the best fit if…

· Buyers who need call recording, analytics and AI included on the cheapest seat
· Dialer-heavy sales teams that need power dialer on Core
· Enterprises standardised on Microsoft 365 that want Teams Phone as the PBX

Explore all use cases →

Nextiva guides

Setup, implementation, migration, plans, and worth-it walkthroughs for this product.

Browse all Nextiva guides →