Choose Zoom when meetings are already the collaboration hub and you want Zoom Phone as the natural UCaaS extension rather than a separate PBX vendor.
Starting price
$15.00/user/month
Free plan
Yes
Free trial
Yes
Best for
Organisations already standardised on Zoom meetings that want to add Zoom Phone
SoftwareGlimpse review
8.4/10
Good
Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.
This video is hosted on YouTube
This content is hosted by YouTube. The player loads only after you allow marketing cookies.
Official vendor video
How Zoom presents the product in an official vendor video.
$0.00
Free plan
$0 — free Zoom meetings and team chat. Not a full Zoom Phone system; PSTN business phone requires paid Zoom Phone.
$15.00
per user / month (annual billing rate shown)
From ~$15–16/user/month research floor for US/CA Unlimited Zoom Phone (medium confidence). Paid cloud PBX on top of or bundled with Workplace.
$20.50
per user / month (annual billing rate shown)
From ~$20.50/user/month annual — commonly cited Pro + Phone bundle floor (medium confidence). Confirm live regional packaging.
$24.50
per user / month (annual billing rate shown)
From ~$24.50/user/month annual — commonly cited Business + Phone bundle floor (medium confidence).
Verified captures from Zoom's product interface.
Zoom Phone product frame from the official Zoom homepage.
Official Zoom marketing UI asset
https://www.zoom.com/ · Checked 2026-08-17
Choose Zoom when meetings are already the collaboration hub and you want Zoom Phone as the natural UCaaS extension rather than a separate PBX vendor. Compare RingCentral for deeper phone/contact-centre UCaaS, Dialpad for included call AI, Microsoft Teams if M365 is the workplace standard, and Aircall for CRM/CTI-led phone without a meetings suite. Scores reflect first-party documentation as of 2026-08-17 — not hands-on product testing. Confirm current packaging, minimums and usage rates on the vendor site before purchase.
Bottom line
Workplace Free covers meetings/chat only. Zoom Phone US/CA Unlimited research floor ~$15–16/user/month; Pro Plus ~$20.50 and Business Plus ~$24.50 annual bundles commonly cited — medium confidence, confirm live. Workplace Pro/Business video SKUs are separate from Phone. Cross-checked 2026-08-17.
| Zoom(this review) | RingCentral | Dialpad | Microsoft Teams | Aircall | |
|---|---|---|---|---|---|
| Starting price | $15.00/user/month | $20.00/user/month | $15.00/user/month | $0.00/user/month | $30.00/user/month |
| Free plan | Yes | No | No | Yes | No |
| Free trial | Yes | Yes | Yes | Yes | Yes |
Business phone
Give the business real phone numbers, shared answering, and call logging instead of personal mobiles.
Explore use case →Team communication
Move internal coordination out of personal messaging apps into channels the business controls.
Explore use case →Zoom may not be the best fit if…
Setup, implementation, migration, plans, and worth-it walkthroughs for this product.
