Choose Zoom when meetings are already the collaboration hub and you want Zoom Phone as the natural UCaaS extension rather than a separate PBX vendor.
Starting price
$15.00/user/month
Free plan
Yes
Free trial
Yes
Best for
Organisations already standardised on Zoom meetings that want to add Zoom Phone
SoftwareGlimpse review
8.4/10
Good
Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.
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Official vendor video
How Zoom presents the product in an official vendor video.
$0.00
Free plan
$0 — free Zoom meetings and team chat. Not a full Zoom Phone system; PSTN business phone requires paid Zoom Phone.
$15.00
per user / mo, billed annually
From ~$15–16/user/month research floor for US/CA Unlimited Zoom Phone (medium confidence). Paid cloud PBX on top of or bundled with Workplace.
$20.50
per user / mo, billed annually
From ~$20.50/user/month annual — commonly cited Pro + Phone bundle floor (medium confidence). Confirm live regional packaging.
$24.50
per user / mo, billed annually
From ~$24.50/user/month annual — commonly cited Business + Phone bundle floor (medium confidence).
Verified captures from Zoom's product interface.
Zoom Phone product frame from the official Zoom homepage.
Entity field audit 100/100
Zoom combines Zoom Workplace (meetings, chat, whiteboard) with Zoom Phone for cloud PBX. Free Workplace meetings/chat exist, but business phone is a paid Zoom Phone add-on or bundle (US/CA Unlimited research floor ~$15–16; Pro Plus ~$20.50 / Business Plus ~$24.50 annual bundles). AI Companion is included on paid Workplace surfaces; call recording and Power Pack dialer options are higher-plan or add-on.
Pricing: 4 documented plans · 1 free · entry paid: Zoom Phone US/CA Unlimited · trial documented on at least one plan
Evidence: Research/data-based (no completed hands-on test) · Latest verification/research signal: 2026-08-17T12:00:00.000Z · Editorial assessment: approved
Next step: Compare against peers: RingCentral vs Zoom
Choose Zoom when meetings are already the collaboration hub and you want Zoom Phone as the natural UCaaS extension rather than a separate PBX vendor. Compare RingCentral for deeper phone/contact-centre UCaaS, Dialpad for included call AI, Microsoft Teams if M365 is the workplace standard, and Aircall for CRM/CTI-led phone without a meetings suite. Scores reflect first-party documentation as of 2026-08-17 — not hands-on product testing. Confirm current packaging, minimums and usage rates on the vendor site before purchase.
Bottom line
Workplace Free covers meetings/chat only. Zoom Phone US/CA Unlimited research floor ~$15–16/user/month; Pro Plus ~$20.50 and Business Plus ~$24.50 annual bundles commonly cited — medium confidence, confirm live. Workplace Pro/Business video SKUs are separate from Phone. Cross-checked 2026-08-17.
| Zoom(this review) | RingCentral | Dialpad | Microsoft Teams | Aircall | |
|---|---|---|---|---|---|
| Starting price | $15.00/user/month | $20.00/user/month | $15.00/user/month | $0.00/user/month | $30.00/user/month |
| Free plan | Yes | No | No | Yes | No |
| Free trial | Yes | Yes | Yes | Yes | Yes |
Business phone
Give the business real phone numbers, shared answering, and call logging instead of personal mobiles.
Explore use case →Team communication
Move internal coordination out of personal messaging apps into channels the business controls.
Explore use case →Zoom may not be the best fit if…
Setup, implementation, migration, plans, and worth-it walkthroughs for this product.
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