Updated 2026-08-18

Zoom alternatives

Approved substitutes for Zoom from existing SoftwareGlimpse catalogue peers and editorial assessments. This is a job-fit list, not a ranked best-of.

4 alternatives listed
Affiliate-independent analysis
Methodology v1.0.0
Last updated 2026-08-18

Looking beyond

Zoom

8.4/10

Meetings-first Workplace suite plus Zoom Phone UCaaS — Phone US/CA Unlimited research floor ~$15–16/user/month; free meetings/chat exist but Phone is paid.

Read our full Zoom review →

Best overall alternative

RingCentral

8.8/10

RingCentral is a catalogue substitute when Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite. Stay with Zoom when Organisations already standardised on Zoom meetings that want to add Zoom Phone. Reasons come from approved editorial assessments — not a ranked best-of list.

View RingCentral

See how we compare →

Best Zoom alternatives

1
RingCentral
Best overall
RingCentral is a catalogue substitute when Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite. Stay with Zoom when Organisations already standardised on Zoom meetings that want to add Zoom Phone. Reasons come from approved editorial assessments — not a ranked best-of list.
Best for
Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite
Starting price
See pricing
View review
Visit website
2
Dialpad
Dialpad is a catalogue substitute when Teams that want AI transcription and call summaries included in the cloud phone licence. Stay with Zoom when Organisations already standardised on Zoom meetings that want to add Zoom Phone. Reasons come from approved editorial assessments — not a ranked best-of list.
Best for
Teams that want AI transcription and call summaries included in the cloud phone licence
Starting price
See pricing
View review
Visit website
3
Microsoft Teams
Microsoft Teams is a catalogue substitute when Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub. Stay with Zoom when Organisations already standardised on Zoom meetings that want to add Zoom Phone. Reasons come from approved editorial assessments — not a ranked best-of list.
Best for
Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Starting price
See pricing
View review
Visit website
4
Aircall
Aircall is a catalogue substitute when Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion. Stay with Zoom when Organisations already standardised on Zoom meetings that want to add Zoom Phone. Reasons come from approved editorial assessments — not a ranked best-of list.
Best for
Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
Starting price
See pricing
View review
Visit website

Software	Best for	Starting price	Overall score	Actions
1 RingCentral Best overall RingCentral is a catalogue substitute when Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite. Stay with Zoom when Organisations already standardised on Zoom meetings that want to add Zoom Phone. Reasons come from approved editorial assessments — not a ranked best-of list.	Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite	See pricing	8.8/10	View review Visit website
2 Dialpad Dialpad is a catalogue substitute when Teams that want AI transcription and call summaries included in the cloud phone licence. Stay with Zoom when Organisations already standardised on Zoom meetings that want to add Zoom Phone. Reasons come from approved editorial assessments — not a ranked best-of list.	Teams that want AI transcription and call summaries included in the cloud phone licence	See pricing	8.5/10	View review Visit website
3 Microsoft Teams Microsoft Teams is a catalogue substitute when Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub. Stay with Zoom when Organisations already standardised on Zoom meetings that want to add Zoom Phone. Reasons come from approved editorial assessments — not a ranked best-of list.	Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub	See pricing	7.3/10	View review Visit website
4 Aircall Aircall is a catalogue substitute when Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion. Stay with Zoom when Organisations already standardised on Zoom meetings that want to add Zoom Phone. Reasons come from approved editorial assessments — not a ranked best-of list.	Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion	See pricing	8.3/10	View review Visit website

Compare alternatives side by side

Some links may be affiliate links — we may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Affiliate disclosure

Alternative details

RingCentral

Better when

Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite
Organisations that need serious call routing and a path into contact centre (RingCX)

Worse when

Budget-first micro teams that need the cheapest transparent per-seat VoIP
Buyers who expect AI Receptionist / Conversational Intelligence included in Core

Key tradeoff: RingCentral fits Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite; Zoom fits Organisations already standardised on Zoom meetings that want to add Zoom Phone.

Dialpad

Dialpad is a catalogue substitute when Teams that want AI transcription and call summaries included in the cloud phone licence. Stay with Zoom when Organisations already standardised on Zoom meetings that want to add Zoom Phone. Reasons come from approved editorial assessments — not a ranked best-of list.

Better when

Teams that want AI transcription and call summaries included in the cloud phone licence
SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor

Worse when

Buyers who need power dialer on the cheapest Connect seat
Enterprises that want one quoted UCaaS+contact-centre bundle without product-tab shopping

Key tradeoff: Dialpad fits Teams that want AI transcription and call summaries included in the cloud phone licence; Zoom fits Organisations already standardised on Zoom meetings that want to add Zoom Phone.

Microsoft Teams

Microsoft Teams is a catalogue substitute when Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub. Stay with Zoom when Organisations already standardised on Zoom meetings that want to add Zoom Phone. Reasons come from approved editorial assessments — not a ranked best-of list.

Better when

Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors

Worse when

Buyers shortlisting a primary cloud phone / contact-centre system
Sales teams that need power dialer, SMS campaigns or WhatsApp Business

Key tradeoff: Microsoft Teams fits Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub; Zoom fits Organisations already standardised on Zoom meetings that want to add Zoom Phone.

Aircall

Aircall is a catalogue substitute when Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion. Stay with Zoom when Organisations already standardised on Zoom meetings that want to add Zoom Phone. Reasons come from approved editorial assessments — not a ranked best-of list.

Better when

Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
Teams running inbound queues and IVR alongside outbound calling in one phone system

Worse when

Solo operators and 1–2 seat teams blocked by the 3-licence minimum
Budget-first buyers who need the lowest per-seat entry price

Key tradeoff: Aircall fits Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion; Zoom fits Organisations already standardised on Zoom meetings that want to add Zoom Phone.

Editorial note

Stay on Zoom when Organisations already standardised on Zoom meetings that want to add Zoom Phone. Move to RingCentral when Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite. Move to Dialpad when Teams that want AI transcription and call summaries included in the cloud phone licence. Move to Microsoft Teams when Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub. Move to Aircall when Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion. Not a ranked best-of list — affiliate relationships never set the order.

How to choose a Zoom alternative

Define your priorities
List must-have workflows, team size, and budget before you fall for a feature checklist.
Compare your options
Use the same criteria across products — and ignore affiliate status when you weigh fit.
Test before you decide
Trial the shortlist with a real workflow. We only claim hands-on testing when it happened.

Editorial methodology · Affiliate disclosure

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