Choose Microsoft Teams when collaboration inside Microsoft 365 is the primary job and telephony is an optional add-on — not when you are shopping for a standalone cloud phone.
Starting price
$0.00/user/month
Free plan
Yes
Free trial
Yes
Best for
Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
SoftwareGlimpse review
7.3/10
Good
Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.
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Official vendor tutorial
How Microsoft Teams presents the product in an official vendor video.
$0.00
Free plan
$0 — free Teams chat and meetings tier. Not full enterprise M365 governance; telephony requires Teams Phone + PSTN on top of an eligible licence.
$10.00
per user / mo, billed annually
~$10/user/month annual telephony add-on. Requires a separate eligible Teams/Microsoft 365 licence — not a standalone cloud-phone product.
$17.00
per user / mo, billed annually
PSTN Calling Plan research floor ~$17/user/month — one of several PSTN options (PAYG ~$13, Domestic+International ~$34). Confirm live Microsoft price lists.
Custom
Contact sales
Most enterprise Teams deployments are licensed via Microsoft 365 Business/Enterprise SKUs rather than standalone Teams. Contact Microsoft or a partner for bundle pricing.
Verified captures from Microsoft Teams's product interface.
Official Microsoft Teams YouTube thumbnail showing product UI.
Entity field audit 89/100
Microsoft Teams is scored here as a team-messaging and collaboration hub, not as a peer cloud-phone product. Free Teams and Microsoft 365 Plans include chat and meetings; Teams Phone Standard (~$10/user/month annual) plus PSTN (PAYG ~$13 / Calling Plan ~$17 / Domestic+International ~$34) is a telephony add-on that also requires an eligible Teams/M365 licence. October 2023 Teams unbundling means Teams is no longer assumed free inside every Microsoft 365 SKU — verify licence packaging.
Pricing: 4 documented plans · 1 free · entry paid: Teams Phone Standard
Evidence: Research/data-based (no completed hands-on test) · Latest verification/research signal: 2026-08-17T12:00:00.000Z · Editorial assessment: approved
Incomplete entity fields (not invented): canonical_vendor, trial
Next step: Compare against peers: Microsoft Teams vs Slack
Choose Microsoft Teams when collaboration inside Microsoft 365 is the primary job and telephony is an optional add-on — not when you are shopping for a standalone cloud phone. Compare Slack for chat-first teams outside M365, Zenzap for frontline work chat, and Zoom if meetings-first UCaaS with Zoom Phone fits better than Teams Phone stacking. Scores reflect first-party documentation as of 2026-08-17 — not hands-on product testing. Confirm current packaging, minimums and usage rates on the vendor site before purchase.
Bottom line
Free Teams at $0 for collaboration. Teams Phone Standard ~$10/user/month annual plus eligible Teams/M365 licence, then PSTN (PAYG ~$13 / Calling Plan ~$17 / Domestic+International ~$34 research bands). Most orgs licence via Microsoft 365 SKUs; Oct 2023 unbundling applies. Confirm live Microsoft price lists.
| Microsoft Teams(this review) | Slack | Zenzap | Zoom | |
|---|---|---|---|---|
| Starting price | $0.00/user/month | $7.25/user/month | $3.00/user/month | $15.00/user/month |
| Free plan | Yes | Yes | Yes | Yes |
| Free trial | Yes | No | No | Yes |
Microsoft Teams may not be the best fit if…
Setup, implementation, migration, plans, and worth-it walkthroughs for this product.
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