SoftwareGlimpse

Dialpad vs 8x8

Compare Dialpad and 8x8 on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20267 evidence sources8 screenshotsHow we compare
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Dialpad logo

Dialpad

8.5/10

AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.

Best for

  • • Teams that want AI transcription and call summaries included in the cloud phone licence
  • • SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
  • • Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job

Starting from $15.00/user/mo

No free plan

Visit Dialpad
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Our verdict

Our verdict

No universal winner

There is no universal winner between Dialpad and 8x8. Choose Dialpad when Teams that want AI transcription and call summaries included in the cloud phone licence. Choose 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.

Dialpad is better for

  • ✓ Power dialer
  • ✓ AI features

8x8 is better for

  • ✓ CRM / CTI integrations
  • ✓ Routing & IVR

Tie

  • • Number / country coverage
  • • WhatsApp Business
  • • Analytics

Choose Dialpad if: Teams that want AI transcription and call summaries included in the cloud phone licence

Choose 8x8 if: Mid-market and enterprise teams needing global UCaaS with a contact-centre path

See detailed comparison ↓
8x8 logo

8x8

8.6/10

Global UCaaS + contact-centre platform (8x8 Work / X Series) — Work X2 research floor ~$24/user/month annual; CC tiers custom/higher.

Best for

  • • Mid-market and enterprise teams needing global UCaaS with a contact-centre path
  • • Organisations shortlisting RingCentral-class peers for multi-country voice + meetings + chat
  • • Buyers who want analytics/quality management inside the communications platform

Starting from $24.00/user/mo

No free plan

Visit 8x8
Read review

Dialpad vs 8x8 at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

  • Starting pricingDepends

    Dialpad

    8x8

  • User / licence minimumDepends

    Dialpad

    8x8

  • Number / country coverageTie

    Dialpad

    8x8

  • Power dialerDialpad

    Dialpad

    8x8

  • WhatsApp BusinessTie

    Dialpad

    8x8

Which business communications is better for you?

Quick picks based on fit — not a universal ranking.

  • → Dialpad

    Best for power dialer

    Dialpad leads on power dialer (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

  • → Dialpad

    Best for ai features

    Dialpad leads on ai features (10/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

  • → 8x8

    Best for crm / cti integrations

    8x8 leads on crm integrations (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

  • → 8x8

    Best for routing & ivr

    8x8 leads on routing (9/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

The biggest differences

Where the products diverge most clearly on verified criteria.

  • Starting pricing

    Depends

    Dialpad

    Dialpad researched starting price from $15/mo; 8x8 researched starting price from $24/mo. Better value depends on seat minimums and add-ons.

    8x8

    Dialpad researched starting price from $15/mo; 8x8 researched starting price from $24/mo. Better value depends on seat minimums and add-ons.

  • WhatsApp Business

    Tie

    Dialpad

    Dialpad and 8x8 have the same researched availability on whatsapp business (Dialpad: limited; 8x8: limited).

    8x8

    Dialpad and 8x8 have the same researched availability on whatsapp business (Dialpad: limited; 8x8: limited).

  • Power dialer

    Dialpad wins

    Dialpad

    Dialpad leads on power dialer (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

    8x8

    Trails Dialpad on this criterion

  • Routing & IVR

    8x8 wins

    Dialpad

    Trails 8x8 on this criterion

    8x8

    8x8 leads on routing (9/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

  • CRM / CTI integrations

    8x8 wins

    Dialpad

    Trails 8x8 on this criterion

    8x8

    8x8 leads on crm integrations (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

Which should you choose?

Choose Dialpad if

  • Teams that want AI transcription and call summaries included in the cloud phone licence
  • SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
  • Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job

Choose 8x8 if

  • Mid-market and enterprise teams needing global UCaaS with a contact-centre path
  • Organisations shortlisting RingCentral-class peers for multi-country voice + meetings + chat
  • Buyers who want analytics/quality management inside the communications platform

How we compare

A short look at the comparison process. Full methodology

  1. 1

    Collect

    Collect official product information, pricing, and product evidence.

  2. 2

    Normalize

    Map evidence to the same category evaluation criteria for both products.

  3. 3

    Compare

    Evaluate both products against identical criteria — ties and depends are allowed.

  4. 4

    Explain

    Show why each product wins, loses, or ties, with evidence behind the outcome.

Still deciding between Dialpad and 8x8?

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  • Independent criterion outcomes
  • No invented scores or prices
  • Affiliate links never change winners

Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.

Affiliate disclosure: some links may be affiliate links. We may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Full disclosure

Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.