Choose 8x8 when you need RingCentral-class global UCaaS with a serious contact-centre path and can accept quote-gated commercial complexity.
Starting price
$24.00/user/month
Free plan
No
Free trial
30 days
Best for
Mid-market and enterprise teams needing global UCaaS with a contact-centre path
SoftwareGlimpse review
8.6/10
Good
Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.
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Official vendor tutorial
How 8x8 presents the product in an official vendor video.
$15.00
per user / month (annual billing rate shown)
From ~$15/user/month annual (medium confidence) — lighter VoIP entry before full Work X2 packaging.
$24.00
per user / month (annual billing rate shown)
From ~$24/user/month annual (medium confidence). Core 8x8 Work UCaaS — cloud phone, video, team chat, multi-country calling envelope.
$44.00
per user / month (annual billing rate shown)
From ~$44/user/month annual (medium confidence). Advanced analytics, quality management and speech analytics versus X2.
Custom
Contact sales
Separate contact-centre ladder commonly cited ~$85–$140/user/month — quote-based; not used as the Work X2 scored floor.
Verified captures from 8x8's product interface.
Official 8x8 YouTube thumbnail from Year of Product Innovation 2025.
Official 8x8 YouTube thumbnail showing product UI
https://www.youtube.com/watch?v=ygCBD5VqHNk · Checked 2026-08-17
Choose 8x8 when you need RingCentral-class global UCaaS with a serious contact-centre path and can accept quote-gated commercial complexity. Compare RingCentral for the closest all-in-one UCaaS peer, Dialpad for included AI on Connect, Zoom if meetings-first, and Aircall when mid-market CRM CTI without full UCaaS is enough. Scores reflect first-party documentation as of 2026-08-17 — not hands-on product testing. Confirm current packaging, minimums and usage rates on the vendor site before purchase.
Bottom line
Work X2 ~$24 and X4 ~$44 per user/month annual research floors (Express ~$15); Contact Center X6–X8 commonly ~$85–$140; enterprise custom. Medium confidence — 8x8.com/pricing often bot/quote gated (2026-08-17). Mandatory fees often apply. Confirm live quote.
| 8x8(this review) | RingCentral | Dialpad | Zoom | Aircall | |
|---|---|---|---|---|---|
| Starting price | $24.00/user/month | $20.00/user/month | $15.00/user/month | $15.00/user/month | $30.00/user/month |
| Free plan | No | No | No | Yes | No |
| Free trial | Yes | Yes | Yes | Yes | Yes |
Business phone
Give the business real phone numbers, shared answering, and call logging instead of personal mobiles.
Explore use case →Sales calling & dialing
Run outbound call volume with dialing tools and automatic CRM logging instead of hand-typed numbers.
Explore use case →Team communication
Move internal coordination out of personal messaging apps into channels the business controls.
Explore use case →Contact center & queues
Route inbound volume through IVR menus and queues with reporting managers can act on.
Explore use case →8x8 may not be the best fit if…
Setup, implementation, migration, plans, and worth-it walkthroughs for this product.
