Updated 2026-08-18

8x8 alternatives

Approved substitutes for 8x8 from existing SoftwareGlimpse catalogue peers and editorial assessments. This is a job-fit list, not a ranked best-of.

6 alternatives listed
Affiliate-independent analysis
Methodology v1.0.0
Last updated 2026-08-18

Looking beyond

8x8

8.6/10

Global UCaaS + contact-centre platform (8x8 Work / X Series) — Work X2 research floor ~$24/user/month annual; CC tiers custom/higher.

Read our full 8x8 review →

Best overall alternative

RingCentral

8.8/10

RingCentral is a catalogue substitute when Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite. Stay with 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Reasons come from approved editorial assessments — not a ranked best-of list.

View RingCentral

See how we compare →

Best 8x8 alternatives

1
RingCentral
Best overall
RingCentral is a catalogue substitute when Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite. Stay with 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Reasons come from approved editorial assessments — not a ranked best-of list.
Best for
Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite
Starting price
See pricing
View review
Visit website
2
Dialpad
Dialpad is a catalogue substitute when Teams that want AI transcription and call summaries included in the cloud phone licence. Stay with 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Reasons come from approved editorial assessments — not a ranked best-of list.
Best for
Teams that want AI transcription and call summaries included in the cloud phone licence
Starting price
See pricing
View review
Visit website
3
Zoom
Zoom is a catalogue substitute when Organisations already standardised on Zoom meetings that want to add Zoom Phone. Stay with 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Reasons come from approved editorial assessments — not a ranked best-of list.
Best for
Organisations already standardised on Zoom meetings that want to add Zoom Phone
Starting price
See pricing
View review
Visit website
4
Aircall
Aircall is a catalogue substitute when Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion. Stay with 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Reasons come from approved editorial assessments — not a ranked best-of list.
Best for
Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
Starting price
See pricing
View review
Visit website
5
Nextiva
Nextiva is a catalogue substitute when SMB teams wanting a clear $15 Core annual cloud-phone floor. Stay with 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Reasons come from approved editorial assessments — not a ranked best-of list.
Best for
SMB teams wanting a clear $15 Core annual cloud-phone floor
Starting price
See pricing
View review
Visit website
6
GoTo Connect
GoTo Connect is a catalogue substitute when Remote and multi-location teams wanting phone + meetings + messaging from one vendor. Stay with 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Reasons come from approved editorial assessments — not a ranked best-of list.
Best for
Remote and multi-location teams wanting phone + meetings + messaging from one vendor
Starting price
See pricing
View review
Visit website

Software	Best for	Starting price	Overall score	Actions
1 RingCentral Best overall RingCentral is a catalogue substitute when Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite. Stay with 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Reasons come from approved editorial assessments — not a ranked best-of list.	Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite	See pricing	8.8/10	View review Visit website
2 Dialpad Dialpad is a catalogue substitute when Teams that want AI transcription and call summaries included in the cloud phone licence. Stay with 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Reasons come from approved editorial assessments — not a ranked best-of list.	Teams that want AI transcription and call summaries included in the cloud phone licence	See pricing	8.5/10	View review Visit website
3 Zoom Zoom is a catalogue substitute when Organisations already standardised on Zoom meetings that want to add Zoom Phone. Stay with 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Reasons come from approved editorial assessments — not a ranked best-of list.	Organisations already standardised on Zoom meetings that want to add Zoom Phone	See pricing	8.4/10	View review Visit website
4 Aircall Aircall is a catalogue substitute when Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion. Stay with 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Reasons come from approved editorial assessments — not a ranked best-of list.	Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion	See pricing	8.3/10	View review Visit website
5 Nextiva Nextiva is a catalogue substitute when SMB teams wanting a clear $15 Core annual cloud-phone floor. Stay with 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Reasons come from approved editorial assessments — not a ranked best-of list.	SMB teams wanting a clear $15 Core annual cloud-phone floor	See pricing	8.1/10	View review Visit website
6 GoTo Connect GoTo Connect is a catalogue substitute when Remote and multi-location teams wanting phone + meetings + messaging from one vendor. Stay with 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Reasons come from approved editorial assessments — not a ranked best-of list.	Remote and multi-location teams wanting phone + meetings + messaging from one vendor	See pricing	7.4/10	View review Visit website

Compare alternatives side by side

Some links may be affiliate links — we may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Affiliate disclosure

Alternative details

RingCentral

Better when

Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite
Organisations that need serious call routing and a path into contact centre (RingCX)

Worse when

Budget-first micro teams that need the cheapest transparent per-seat VoIP
Buyers who expect AI Receptionist / Conversational Intelligence included in Core

Key tradeoff: RingCentral fits Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite; 8x8 fits Mid-market and enterprise teams needing global UCaaS with a contact-centre path.

Dialpad

Dialpad is a catalogue substitute when Teams that want AI transcription and call summaries included in the cloud phone licence. Stay with 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Reasons come from approved editorial assessments — not a ranked best-of list.

Better when

Teams that want AI transcription and call summaries included in the cloud phone licence
SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor

Worse when

Buyers who need power dialer on the cheapest Connect seat
Enterprises that want one quoted UCaaS+contact-centre bundle without product-tab shopping

Key tradeoff: Dialpad fits Teams that want AI transcription and call summaries included in the cloud phone licence; 8x8 fits Mid-market and enterprise teams needing global UCaaS with a contact-centre path.

Zoom

Zoom is a catalogue substitute when Organisations already standardised on Zoom meetings that want to add Zoom Phone. Stay with 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Reasons come from approved editorial assessments — not a ranked best-of list.

Better when

Organisations already standardised on Zoom meetings that want to add Zoom Phone
Hybrid teams that need video-first collaboration with optional cloud PBX

Worse when

Buyers who need WhatsApp Business or a shared customer inbox as a primary channel
Contact-centre teams that need RingCX/Support-class routing without add-ons

Key tradeoff: Zoom fits Organisations already standardised on Zoom meetings that want to add Zoom Phone; 8x8 fits Mid-market and enterprise teams needing global UCaaS with a contact-centre path.

Aircall

Aircall is a catalogue substitute when Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion. Stay with 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Reasons come from approved editorial assessments — not a ranked best-of list.

Better when

Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
Teams running inbound queues and IVR alongside outbound calling in one phone system

Worse when

Solo operators and 1–2 seat teams blocked by the 3-licence minimum
Budget-first buyers who need the lowest per-seat entry price

Key tradeoff: Aircall fits Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion; 8x8 fits Mid-market and enterprise teams needing global UCaaS with a contact-centre path.

Nextiva

Nextiva is a catalogue substitute when SMB teams wanting a clear $15 Core annual cloud-phone floor. Stay with 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Reasons come from approved editorial assessments — not a ranked best-of list.

Better when

SMB teams wanting a clear $15 Core annual cloud-phone floor
Businesses that need WhatsApp/messaging apps alongside voice in one vendor

Worse when

Buyers who need call recording, analytics and AI included on the cheapest seat
Dialer-heavy sales teams that need power dialer on Core

Key tradeoff: Nextiva fits SMB teams wanting a clear $15 Core annual cloud-phone floor; 8x8 fits Mid-market and enterprise teams needing global UCaaS with a contact-centre path.

GoTo Connect

GoTo Connect is a catalogue substitute when Remote and multi-location teams wanting phone + meetings + messaging from one vendor. Stay with 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Reasons come from approved editorial assessments — not a ranked best-of list.

Better when

Remote and multi-location teams wanting phone + meetings + messaging from one vendor
Buyers who may grow into CX digital channels or Contact Center later

Worse when

Buyers who require transparent self-serve published seat prices
Micro teams that only need a simple virtual number (prefer Grasshopper/OpenPhone)

Key tradeoff: GoTo Connect fits Remote and multi-location teams wanting phone + meetings + messaging from one vendor; 8x8 fits Mid-market and enterprise teams needing global UCaaS with a contact-centre path.

Editorial note

Stay on 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Move to RingCentral when Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite. Move to Dialpad when Teams that want AI transcription and call summaries included in the cloud phone licence. Move to Zoom when Organisations already standardised on Zoom meetings that want to add Zoom Phone. Move to Aircall when Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion. Not a ranked best-of list — affiliate relationships never set the order.

How to choose a 8x8 alternative

Define your priorities
List must-have workflows, team size, and budget before you fall for a feature checklist.
Compare your options
Use the same criteria across products — and ignore affiliate status when you weigh fit.
Test before you decide
Trial the shortlist with a real workflow. We only claim hands-on testing when it happened.

Editorial methodology · Affiliate disclosure

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