Choose GoTo Connect when you want remote-team UCaaS (phone + meetings + messaging) with a path into CX/contact centre and can work through a sales quote.
Starting price
$26.00/user/month
Free plan
No
Free trial
Yes
Best for
Remote and multi-location teams wanting phone + meetings + messaging from one vendor
SoftwareGlimpse review
7.4/10
Good
Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.
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Official vendor webinar
How GoTo Connect presents the product in an official vendor video.
Custom
Contact sales
Core cloud phone + meetings + messaging. Public page is quote-only (2026-08-17). Industry research sometimes cites ~$26–$29/user/month — low confidence; confirm with sales.
Custom
Contact sales
Adds shared inbox, web chat, WhatsApp/social channels, surveys and richer reporting. Quote-based.
Custom
Contact sales
Phone + AI-powered CX packaging for growing businesses — contact sales.
Custom
Contact sales
Agent softphone, skill routing, monitoring, auto-dialer and supervisor tooling — separate quote ladder.
Verified captures from GoTo Connect's product interface.
Official GoTo YouTube thumbnail for AI Receptionist webinar.
Official GoTo YouTube thumbnail showing GoTo Connect product UI
https://www.youtube.com/watch?v=1tUmre4sxFc · Checked 2026-08-17
Choose GoTo Connect when you want remote-team UCaaS (phone + meetings + messaging) with a path into CX/contact centre and can work through a sales quote. Compare RingCentral or 8x8 for deeper global/enterprise UCaaS, Nextiva for clearer SMB published floors, OpenPhone for modern self-serve SMB phone, and Dialpad when included AI calling is decisive. Scores reflect first-party documentation as of 2026-08-17 — not hands-on product testing. Confirm current packaging, minimums and usage rates on the vendor site before purchase.
Bottom line
Phone System, CX, CX Complete and Contact Center are custom-quote only on goto.com/connect/pricing (confirmed 2026-08-17). Industry research sometimes cites ~$26 / ~$34 / ~$80 per user/month ranges — low confidence. AI Receptionist add-on. Confirm live quote; do not treat research ranges as list prices.
| GoTo Connect(this review) | RingCentral | 8x8 | Nextiva | Zoom | |
|---|---|---|---|---|---|
| Starting price | $26.00/user/month | $20.00/user/month | $24.00/user/month | $15.00/user/month | $15.00/user/month |
| Free plan | No | No | No | No | Yes |
| Free trial | Yes | Yes | Yes | Yes | Yes |
Business phone
Give the business real phone numbers, shared answering, and call logging instead of personal mobiles.
Explore use case →Team communication
Move internal coordination out of personal messaging apps into channels the business controls.
Explore use case →Contact center & queues
Route inbound volume through IVR menus and queues with reporting managers can act on.
Explore use case →GoTo Connect may not be the best fit if…
Setup, implementation, migration, plans, and worth-it walkthroughs for this product.
