SoftwareGlimpse

GoTo Connect vs Microsoft Teams

Compare GoTo Connect and Microsoft Teams on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20267 evidence sources11 screenshotsHow we compare

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GoTo Connect

7.4/10

Remote-team UCaaS phone system with meetings and messaging — Phone System / CX / Contact Center ladders are custom-quote (no public seat dollars).

Best for

• Remote and multi-location teams wanting phone + meetings + messaging from one vendor
• Buyers who may grow into CX digital channels or Contact Center later
• Organisations already familiar with GoTo / former Jive deployments

Starting from $26.00/user/mo

No free plan

Visit GoTo Connect

VS

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

GoTo Connect is better for

✓ Number / country coverage
✓ Power dialer
✓ WhatsApp Business
✓ Routing & IVR

Microsoft Teams is better for

✓ CRM / CTI integrations
✓ AI features

Choose GoTo Connect if: Remote and multi-location teams wanting phone + meetings + messaging from one vendor

Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub

See detailed comparison ↓

Microsoft Teams

7.3/10

M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.

Best for

• Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
• Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
• IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features

Starting from $0.00/user/mo

Free plan available

Visit Microsoft Teams

GoTo Connect vs Microsoft Teams at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingDepends
GoTo Connect
Microsoft Teams
User / licence minimumDepends
GoTo Connect
Microsoft Teams
Number / country coverageGoTo Connect
GoTo Connect
Microsoft Teams
Power dialerGoTo Connect
GoTo Connect
Microsoft Teams
WhatsApp BusinessGoTo Connect
GoTo Connect
Microsoft Teams

Which business communications is better for you?

Quick picks based on fit — not a universal ranking.

→ GoTo Connect
Best for number / country coverage
Stronger cloud phone availability
→ GoTo Connect
Best for power dialer
GoTo Connect leads on power dialer (6/10 vs 3/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ GoTo Connect
Best for whatsapp business
Stronger whatsapp business availability
→ Microsoft Teams
Best for crm / cti integrations
Microsoft Teams leads on crm integrations (8/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Microsoft Teams
Best for ai features
Microsoft Teams leads on ai features (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

The biggest differences

Where the products diverge most clearly on verified criteria.

Starting pricing
Depends
GoTo Connect
GoTo Connect researched starting price from $26/mo; Microsoft Teams researched starting price from $0/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
Microsoft Teams
GoTo Connect researched starting price from $26/mo; Microsoft Teams researched starting price from $0/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
WhatsApp Business
GoTo Connect wins
GoTo Connect
Stronger whatsapp business availability
Microsoft Teams
Trails GoTo Connect on this criterion
Power dialer
GoTo Connect wins
GoTo Connect
GoTo Connect leads on power dialer (6/10 vs 3/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft Teams
Trails GoTo Connect on this criterion
Routing & IVR
GoTo Connect wins
GoTo Connect
GoTo Connect leads on routing (8/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft Teams
Trails GoTo Connect on this criterion
CRM / CTI integrations
Microsoft Teams wins
GoTo Connect
Trails Microsoft Teams on this criterion
Microsoft Teams
Microsoft Teams leads on crm integrations (8/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

Which should you choose?

Choose GoTo Connect if

Remote and multi-location teams wanting phone + meetings + messaging from one vendor
Buyers who may grow into CX digital channels or Contact Center later
Organisations already familiar with GoTo / former Jive deployments

Choose Microsoft Teams if

Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

Still deciding between GoTo Connect and Microsoft Teams?

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Independent criterion outcomes
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