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OpenPhone Review

BUSINESS COMMUNICATIONS SOFTWARE

Choose OpenPhone when you want a modern SMB shared business phone with transparent pricing, SMS and included AI answering — not a full UCaaS suite or dialer.

Last updated 2026-08-17Independent editorial review
  • Starting price

    $15.00/user/month

  • Free plan

    No

  • Free trial

    7 days

  • Best for

    SMB teams that want a modern shared business number with SMS and AI answering

SoftwareGlimpse review

7.5/10

Good

  • ease of use9
  • voice messaging quality8
  • routing workflows7
  • integrations8
  • analytics7
  • outbound tools5
How we score →
By Lee M.FounderReviewed

See OpenPhone in action

Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.

This video is hosted on YouTube

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Official vendor tutorial

Getting Started with Quo (Formerly OpenPhone)

How OpenPhone presents the product in an official vendor video.

What this shows

  • OpenPhone product surfaces as shown in the official vendor video
  • UI/workflow layout marketed by the vendor

Pricing

Confirmed 2026-08-17 on openphone.com/pricing (Quo/OpenPhone): Starter $15, Business $23, Scale $35 per user/month annual ($19/$33/$47 monthly). Extra numbers ~$5/mo; A2P 10DLC registration fees apply for messaging. Sona AI includes free answered-call allowance then credit packs. 7-day trial. High confidence on seat floors.Full pricing details →
  • Starter

    $15.00

    per user / month (annual billing rate shown)

    $15/user/month billed annually ($19 monthly). Shared business number, unlimited US/CA calling & SMS (fair use), voicemail transcripts, Sona AI baseline.

  • Business

    Most popular

    $23.00

    per user / month (annual billing rate shown)

    $23/user/month annual ($33 monthly). Adds phone menus, automatic recording, AI summaries/transcripts on all calls, and deeper HubSpot/Salesforce CRM.

  • Scale

    $35.00

    per user / month (annual billing rate shown)

    $35/user/month annual ($47 monthly). AI call tags, dedicated onboarding and phone support for larger SMB rollouts.

Product screenshots

Verified captures from OpenPhone's product interface.

OpenPhone (Quo) product screenshot 1

Product UI screenshot from the official OpenPhone / Quo homepage.

Official OpenPhone marketing UI asset

https://www.openphone.com/ · Checked 2026-08-17

Our verdict

Choose OpenPhone when you want a modern SMB shared business phone with transparent pricing, SMS and included AI answering — not a full UCaaS suite or dialer. Compare CallHippo for cheaper SMB dialer-adjacent value, Aircall for mid-market CRM CTI depth, Nextiva for all-in-one SMB UCaaS, and Grasshopper for the simplest virtual-number entry. Scores reflect first-party documentation as of 2026-08-17 — not hands-on product testing. Confirm current packaging, minimums and usage rates on the vendor site before purchase.

Best for

  • SMB teams that want a modern shared business number with SMS and AI answering
  • Founders and small sales/support teams who need transparent per-seat pricing without a 3-licence floor
  • Teams standardising on HubSpot/Salesforce once they move to Business

Not ideal for

  • High-volume cold outbound or power-dialer teams (fair-use / no dialer)
  • Global multi-country UCaaS or contact-centre buyers
  • Buyers who need WhatsApp Business API or native video meetings

Bottom line

Starter $15, Business $23, Scale $35 per user/month annual ($19/$33/$47 monthly) confirmed on openphone.com/pricing 2026-08-17. Extra numbers ~$5/mo; A2P messaging registration and Sona credit packs extra. 7-day trial. High confidence.

OpenPhone pros and cons

Pros

  • Modern shared-number UX with unlimited US/CA calling & SMS under fair use
  • Transparent Starter floor at $15/user/month annual — no seat minimum
  • Sona AI answering included with clear Business/Scale AI upgrades
  • CRM integrations on Business+ (HubSpot, Salesforce, Pipedrive)
  • 7-day free trial and self-serve signup

Cons

  • US/Canada footprint — not global UCaaS
  • Menus, auto-recording and deeper CRM gated to Business+
  • No power dialer; cold calling prohibited by fair use
  • No WhatsApp Business or video meetings
  • Extra numbers, 10DLC and Sona credits raise all-in cost

Pricing comparison

Full comparison →
 OpenPhone(this review)CallHippoAircallNextivaGrasshopper
Starting price$15.00/user/month$18.00/user/month$30.00/user/month$15.00/user/month$14.00/user/month
Free planNoYesNoNoNo
Free trialYesYesYesYesYes

OpenPhone guides

Setup, implementation, migration, plans, and worth-it walkthroughs for this product.

Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.