Dialpad vs OpenPhone
Dialpad fits teams that want ai transcription and call summaries included in the cloud phone licence; OpenPhone fits smb teams that want a modern shared business number with sms and ai answering.
Dialpad
AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.
Best for
- • Teams that want AI transcription and call summaries included in the cloud phone licence
- • SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
- • Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job
Starting from $15.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Dialpad and OpenPhone. Choose Dialpad when Teams that want AI transcription and call summaries included in the cloud phone licence. Choose OpenPhone when SMB teams that want a modern shared business number with SMS and AI answering. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Dialpad is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ Routing & IVR
- ✓ Analytics
Tie
- • Number / country coverage
- • CRM / CTI integrations
Choose Dialpad if: Teams that want AI transcription and call summaries included in the cloud phone licence
Choose OpenPhone if: SMB teams that want a modern shared business number with SMS and AI answering
OpenPhone
Modern SMB shared business phone (also branded Quo) with shared numbers, SMS and Sona AI — Starter from $15/user/month annual.
Best for
- • SMB teams that want a modern shared business number with SMS and AI answering
- • Founders and small sales/support teams who need transparent per-seat pricing without a 3-licence floor
- • Teams standardising on HubSpot/Salesforce once they move to Business
Starting from $15.00/user/mo
No free plan
Quick verdict
Start here — then dig into the evidence below.
Choose Dialpad if…
- Teams that want AI transcription and call summaries included in the cloud phone licence
- SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
- Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job
- You prioritize power dialer
Choose OpenPhone if…
- SMB teams that want a modern shared business number with SMS and AI answering
- Founders and small sales/support teams who need transparent per-seat pricing without a 3-licence floor
- Teams standardising on HubSpot/Salesforce once they move to Business
Overall recommendation
There is no universal winner between Dialpad and OpenPhone. Choose Dialpad when Teams that want AI transcription and call summaries included in the cloud phone licence. Choose OpenPhone when SMB teams that want a modern shared business number with SMS and AI answering. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Key trade-off
Dialpad's clearest edge is power dialer.
Winner by category
Only dimensions with researched evidence for this pair.
| Dimension | Winner | Why |
|---|---|---|
| Number / country coverage | Tie | Dialpad and OpenPhone have the same researched availability on cloud phone (Dialpad: supported; OpenPhone: supported). |
| Power dialer | Dialpad wins | Dialpad leads on power dialer (8/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing. |
| WhatsApp Business | Dialpad wins | Stronger whatsapp business availability |
| CRM / CTI integrations | Tie | Dialpad and OpenPhone are close on crm integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing. |
| Routing & IVR | Dialpad wins | Dialpad leads on routing (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing. |
| Reporting | Dialpad wins | Dialpad leads on analytics (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing. |
| AI features | Dialpad wins | Dialpad leads on ai features (10/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing. |
Side-by-side feature matrix
Normalized availability from product research — empty rows are not shown.
Voice
| Feature | Dialpad | OpenPhone |
|---|---|---|
| Cloud phone / VoIP | Strong | Strong |
| Call routing & IVR | Strong | Moderate |
| Call recording | Strong | Moderate |
| Power dialer | Moderate | Limited |
Messaging
| Feature | Dialpad | OpenPhone |
|---|---|---|
| SMS messaging | Strong | Strong |
| WhatsApp Business | Moderate | Limited |
| Shared inbox | Moderate | Strong |
| Team messaging | Strong | Moderate |
| Unified multichannel inbox | Moderate | Moderate |
| Video meetings | Strong | Limited |
Platform
| Feature | Dialpad | OpenPhone |
|---|---|---|
| CRM / CTI integrations | Moderate | Moderate |
| Analytics & reporting | Strong | Strong |
| AI assistance | Strong | Strong |
Pricing comparison
Pricing evidence last checked Sep 10, 2026.
Dialpad
From $15.00/user/mo
- Connect Standard$15.00/user/mo
- Connect Pro$25.00/user/mo
- Connect EnterpriseCustom
- Dialpad Sell$39.00/user/mo
- Dialpad Support$80.00/user/mo
OpenPhone
From $15.00/user/mo
- Starter$15.00/user/mo
- Business$23.00/user/mo
- Scale$35.00/user/mo
Seat-count estimates
Labeled estimates from verified starting per-seat pricing — not invoices.
| Seats | Dialpad | OpenPhone |
|---|---|---|
| 5 | ~$75.00/mo (5 × starting seat) | ~$75.00/mo (5 × starting seat) |
| 10 | ~$150.00/mo (10 × starting seat) | ~$150.00/mo (10 × starting seat) |
| 25 | ~$375.00/mo (25 × starting seat) | ~$375.00/mo (25 × starting seat) |
| 50 | ~$750.00/mo (50 × starting seat) | ~$750.00/mo (50 × starting seat) |
Estimate from verified starting per-seat pricing — actual total depends on plan, annual discounts, and add-ons.
Dialpad researched starting price from $15/mo. OpenPhone researched starting price from $15/mo. Affiliate economics excluded.
Best for
Scenario picks from researched strengths — not a universal ranking.
- → Dialpad
Best for power dialer
Dialpad leads on power dialer (8/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- → Dialpad
Best for whatsapp business
Stronger whatsapp business availability
- → Dialpad
Best for routing & ivr
Dialpad leads on routing (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
The differences that actually matter
Pair-specific analysis for Dialpad vs OpenPhone — not generic category copy.
Starting pricing
DependsStarting pricing: Dialpad — Dialpad researched starting price from $15/mo; OpenPhone researched starting price from $15/mo. Better value depends on seat minimums and add-ons.. OpenPhone — Dialpad researched starting price from $15/mo; OpenPhone researched starting price from $15/mo. Better value depends on seat minimums and add-ons.. Feature evidence also diverges on Call routing & IVR (Dialpad: Strong; OpenPhone: Moderate); Call recording (Dialpad: Strong; OpenPhone: Moderate); Power dialer (Dialpad: Moderate; OpenPhone: Limited).
WhatsApp Business
Dialpad aheadOn whatsapp business, Dialpad is ahead. Dialpad: Stronger whatsapp business availability. OpenPhone: Trails Dialpad on this criterion.
Power dialer
Dialpad aheadOn power dialer, Dialpad is ahead. Dialpad: Dialpad leads on power dialer (8/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.. OpenPhone: Trails Dialpad on this criterion.
Routing & IVR
Dialpad aheadOn routing & ivr, Dialpad is ahead. Dialpad: Dialpad leads on routing (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.. OpenPhone: Trails Dialpad on this criterion.
CRM / CTI integrations
TieDialpad and OpenPhone are close on crm / cti integrations. Dialpad and OpenPhone are close on crm integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Pros and cons
Product-specific for this pair — derived from researched outcomes and editorial notes.
Dialpad
Pros
- Stronger on power dialer
- Stronger on whatsapp business
- Stronger on routing & ivr
- Stronger on analytics
OpenPhone
Cons
- Trails on power dialer
- Trails on whatsapp business
- Trails on routing & ivr
Who should not choose each product
Decision quality improves when we say who should walk away.
Don't choose Dialpad if…
- Your primary fit looks closer to: SMB teams that want a modern shared business number with SMS and AI answering
- Your primary fit looks closer to: Founders and small sales/support teams who need transparent per-seat pricing without a 3-licence floor
Don't choose OpenPhone if…
- You need Dialpad's stronger power dialer more than OpenPhone's strengths
- You need Dialpad's stronger whatsapp business more than OpenPhone's strengths
- You need Dialpad's stronger routing & ivr more than OpenPhone's strengths
- Your primary fit looks closer to: Teams that want AI transcription and call summaries included in the cloud phone licence
Alternatives worth considering
When neither product is the right fit.
Enterprise-grade UCaaS / cloud phone platform (RingEX) with deep call routing, video, team messaging and contact-centre options — Core from ~$20/user/month annual.
Mid-market cloud phone and customer-conversation platform with deep CRM/helpdesk CTI, IVR, power dialer on Professional, and paid AI add-ons — 3-licence minimum.
Meetings-first Workplace suite plus Zoom Phone UCaaS — Phone US/CA Unlimited research floor ~$15–16/user/month; free meetings/chat exist but Phone is paid.
SMB-friendly unified business communications — Core $15, Engage $25, Scale $75 per user/month annual, with messaging apps including WhatsApp and a Contact Center ladder from $75/agent.
Final verdict
Scenario-level close — not a repeat of the intro.
Dialpad wins when…
Teams that want AI transcription and call summaries included in the cloud phone licence
OpenPhone wins when…
SMB teams that want a modern shared business number with SMS and AI answering
- Best for power dialerDialpad
- Best for whatsapp businessDialpad
- Best for routing & ivrDialpad
Which one should you choose?
Choose Dialpad if:
- Teams that want AI transcription and call summaries included in the cloud phone licence
- SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
- Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job
Choose OpenPhone if:
- SMB teams that want a modern shared business number with SMS and AI answering
- Founders and small sales/support teams who need transparent per-seat pricing without a 3-licence floor
- Teams standardising on HubSpot/Salesforce once they move to Business
Product screenshots
Real product UI from our media library — no placeholders.
Dialpad
OpenPhone
FAQ
- Is Dialpad better than OpenPhone?
- There is no universal winner between Dialpad and OpenPhone. Choose Dialpad when Teams that want AI transcription and call summaries included in the cloud phone licence. Choose OpenPhone when SMB teams that want a modern shared business number with SMS and AI answering. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
- Which business communications fits which team?
- Dialpad: Teams that want AI transcription and call summaries included in the cloud phone licence OpenPhone: SMB teams that want a modern shared business number with SMS and AI answering
- Does Dialpad or OpenPhone have a free plan?
- Dialpad: No free plan. OpenPhone: No free plan.
- How does Dialpad vs OpenPhone pricing compare?
- Dialpad starts from $15.00/user/mo. OpenPhone starts from $15.00/user/mo. Confirm live vendor pricing before purchasing.
- How did SoftwareGlimpse compare these products?
- We map both products to the same category criteria, then evaluate trade-offs using verified product, pricing and feature evidence. Affiliate relationships never change outcomes.
- reviewDialpad review
- reviewOpenPhone review
- pricingDialpad pricing
- pricingOpenPhone pricing
- alternativeRingCentral alternative
- alternativeAircall alternative
- alternativeZoom alternative
- guideWhat Is Business Communications Software? Beginner's Guide
- guideHow to Choose Business Communications Software: Job-First Framework
- guideBusiness Communications Pricing Guide: Seats, Minutes & Message Fees
- categorybusiness communications hub
- finderBest communications software
- calculatorCost calculator
Related comparisons
Alternatives to consider
RingCentral
Enterprise-grade UCaaS / cloud phone platform (RingEX) with deep call routing, video, team messaging and contact-centre options — Core from ~$20/user/month annual.
Aircall
Mid-market cloud phone and customer-conversation platform with deep CRM/helpdesk CTI, IVR, power dialer on Professional, and paid AI add-ons — 3-licence minimum.
Zoom
Meetings-first Workplace suite plus Zoom Phone UCaaS — Phone US/CA Unlimited research floor ~$15–16/user/month; free meetings/chat exist but Phone is paid.
Nextiva
SMB-friendly unified business communications — Core $15, Engage $25, Scale $75 per user/month annual, with messaging apps including WhatsApp and a Contact Center ladder from $75/agent.
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