SoftwareGlimpse

Dialpad vs OpenPhone

Compare Dialpad and OpenPhone on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20267 evidence sources8 screenshotsHow we compare

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Dialpad

8.5/10

AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.

Best for

• Teams that want AI transcription and call summaries included in the cloud phone licence
• SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
• Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job

Starting from $15.00/user/mo

No free plan

VS

Our verdict

No universal winner

There is no universal winner between Dialpad and OpenPhone. Choose Dialpad when Teams that want AI transcription and call summaries included in the cloud phone licence. Choose OpenPhone when SMB teams that want a modern shared business number with SMS and AI answering. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.

Dialpad is better for

✓ Power dialer
✓ WhatsApp Business
✓ Routing & IVR
✓ Analytics

Tie

• Number / country coverage
• CRM / CTI integrations

Choose Dialpad if: Teams that want AI transcription and call summaries included in the cloud phone licence

Choose OpenPhone if: SMB teams that want a modern shared business number with SMS and AI answering

See detailed comparison ↓

OpenPhone

7.5/10

Modern SMB shared business phone (also branded Quo) with shared numbers, SMS and Sona AI — Starter from $15/user/month annual.

Best for

• SMB teams that want a modern shared business number with SMS and AI answering
• Founders and small sales/support teams who need transparent per-seat pricing without a 3-licence floor
• Teams standardising on HubSpot/Salesforce once they move to Business

Starting from $15.00/user/mo

No free plan

Visit OpenPhone

Dialpad vs OpenPhone at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingDepends
Dialpad
OpenPhone
User / licence minimumDepends
Dialpad
OpenPhone
Number / country coverageTie
Dialpad
OpenPhone
Power dialerDialpad
Dialpad
OpenPhone
WhatsApp BusinessDialpad
Dialpad
OpenPhone

Which business communications is better for you?

Quick picks based on fit — not a universal ranking.

→ Dialpad
Best for power dialer
Dialpad leads on power dialer (8/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Dialpad
Best for whatsapp business
Stronger whatsapp business availability
→ Dialpad
Best for routing & ivr
Dialpad leads on routing (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

The biggest differences

Where the products diverge most clearly on verified criteria.

Starting pricing
Depends
Dialpad
Dialpad researched starting price from $15/mo; OpenPhone researched starting price from $15/mo. Better value depends on seat minimums and add-ons.
OpenPhone
Dialpad researched starting price from $15/mo; OpenPhone researched starting price from $15/mo. Better value depends on seat minimums and add-ons.
WhatsApp Business
Dialpad wins
Dialpad
Stronger whatsapp business availability
OpenPhone
Trails Dialpad on this criterion
Power dialer
Dialpad wins
Dialpad
Dialpad leads on power dialer (8/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
OpenPhone
Trails Dialpad on this criterion
Routing & IVR
Dialpad wins
Dialpad
Dialpad leads on routing (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
OpenPhone
Trails Dialpad on this criterion
CRM / CTI integrations
Tie
Dialpad
Dialpad and OpenPhone are close on crm integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
OpenPhone
Dialpad and OpenPhone are close on crm integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

Which should you choose?

Choose Dialpad if

Teams that want AI transcription and call summaries included in the cloud phone licence
SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job

Choose OpenPhone if

SMB teams that want a modern shared business number with SMS and AI answering
Founders and small sales/support teams who need transparent per-seat pricing without a 3-licence floor
Teams standardising on HubSpot/Salesforce once they move to Business

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

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Independent criterion outcomes
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