SoftwareGlimpse

Five9 vs GoTo Connect

Compare Five9 and GoTo Connect on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20265 evidence sources10 screenshotsHow we compare

Compare another

Five9

8.2/10

Cloud contact center (CCaaS) — Digital from $119/concurrent seat/mo; Core $159; Plus/Pro/Enterprise quote — 50-seat minimum.

Best for

• Mid-market and enterprise contact centres that need blended dialer strength
• Teams comfortable with concurrent-seat economics and 50+ seat minimums
• Buyers who want CRM/UC adapter choice inside CCaaS

Starting from $119.00/user/mo

No free plan

VS

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

Five9 is better for

✓ Power dialer
✓ CRM / CTI integrations
✓ Routing & IVR
✓ Analytics

Tie

• Number / country coverage
• WhatsApp Business

Choose Five9 if: Mid-market and enterprise contact centres that need blended dialer strength

Choose GoTo Connect if: Remote and multi-location teams wanting phone + meetings + messaging from one vendor

See detailed comparison ↓

GoTo Connect

7.4/10

Remote-team UCaaS phone system with meetings and messaging — Phone System / CX / Contact Center ladders are custom-quote (no public seat dollars).

Best for

• Remote and multi-location teams wanting phone + meetings + messaging from one vendor
• Buyers who may grow into CX digital channels or Contact Center later
• Organisations already familiar with GoTo / former Jive deployments

Starting from $26.00/user/mo

No free plan

Visit GoTo Connect

Five9 vs GoTo Connect at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingDepends
Five9
GoTo Connect
User / licence minimumDepends
Five9
GoTo Connect
Number / country coverageTie
Five9
GoTo Connect
Power dialerFive9
Five9
GoTo Connect
WhatsApp BusinessTie
Five9
GoTo Connect

Which business communications is better for you?

Quick picks based on fit — not a universal ranking.

→ Five9
Best for power dialer
Five9 leads on power dialer (9/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Five9
Best for crm / cti integrations
Five9 leads on crm integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Five9
Best for routing & ivr
Five9 leads on routing (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

The biggest differences

Where the products diverge most clearly on verified criteria.

Starting pricing
Depends
Five9
Five9 researched starting price from $119/mo; GoTo Connect researched starting price from $26/mo. Better value depends on seat minimums and add-ons.
GoTo Connect
Five9 researched starting price from $119/mo; GoTo Connect researched starting price from $26/mo. Better value depends on seat minimums and add-ons.
WhatsApp Business
Tie
Five9
Five9 and GoTo Connect have the same researched availability on whatsapp business (Five9: limited; GoTo Connect: higher-plan-only).
GoTo Connect
Five9 and GoTo Connect have the same researched availability on whatsapp business (Five9: limited; GoTo Connect: higher-plan-only).
Power dialer
Five9 wins
Five9
Five9 leads on power dialer (9/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
GoTo Connect
Trails Five9 on this criterion
Routing & IVR
Five9 wins
Five9
Five9 leads on routing (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
GoTo Connect
Trails Five9 on this criterion
CRM / CTI integrations
Five9 wins
Five9
Five9 leads on crm integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
GoTo Connect
Trails Five9 on this criterion

Which should you choose?

Choose Five9 if

Mid-market and enterprise contact centres that need blended dialer strength
Teams comfortable with concurrent-seat economics and 50+ seat minimums
Buyers who want CRM/UC adapter choice inside CCaaS

Choose GoTo Connect if

Remote and multi-location teams wanting phone + meetings + messaging from one vendor
Buyers who may grow into CX digital channels or Contact Center later
Organisations already familiar with GoTo / former Jive deployments

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

Still deciding between Five9 and GoTo Connect?

Use Best communications software for a shortlist matched to your priorities, or build another side-by-side comparison.

Best communications software Compare another

Independent criterion outcomes
No invented scores or prices
Affiliate links never change winners

Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.