Choose Five9 when you need a cloud contact center with strong dialer/blended outbound economics and can meet the 50 concurrent-seat minimum — not for SMB business-phone seats.
Starting price
$119.00/user/month
Free plan
No
Free trial
No
Best for
Mid-market and enterprise contact centres that need blended dialer strength
SoftwareGlimpse review
8.2/10
Good
Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.
This video is hosted on YouTube
This content is hosted by YouTube. The player loads only after you allow marketing cookies.
Official vendor tutorial
How Five9 presents the product in an official vendor video.
$119.00
per user / month
$119/concurrent seat/month — digital channels only (chat, email, SMS/MMS, social). 50-seat minimum.
$159.00
per user / month
$159/concurrent seat/month — all channels with AI essentials, dialer, recording, CRM/UC adapter choice. 50-seat minimum.
Custom
Contact sales
All channels with advanced AI — contact sales; no public seat dollars (2026-08-17).
Verified captures from Five9's product interface.
Official Five9 Vidyard thumbnail from the Meet Five9 Genius AI demo page.
Official Five9 Vidyard marketing thumbnail showing Genius AI product UI
https://www.five9.com/resources/demo-video/five9-genius-aimeet-five9-genius-ai · Checked 2026-08-17
Choose Five9 when you need a cloud contact center with strong dialer/blended outbound economics and can meet the 50 concurrent-seat minimum — not for SMB business-phone seats. Compare Talkdesk for published omnichannel Elite packaging, Genesys for enterprise WEM/journey depth, and RingCentral when UCaaS-first with a lighter CC path is enough. Scores reflect first-party documentation as of 2026-08-17 — not hands-on product testing. Confirm current packaging, minimums and usage rates on the vendor site before purchase.
Bottom line
Digital $119 and Core $159 per concurrent seat/month USD confirmed on five9.com/products/pricing 2026-08-17; Plus/Pro/Enterprise contact sales. 50-seat minimum; usage-based AI/SMS may apply. High confidence on Digital/Core — do not invent higher-tier dollars.
| Five9(this review) | Talkdesk | Genesys | RingCentral | Cisco Webex | |
|---|---|---|---|---|---|
| Starting price | $119.00/user/month | $85.00/user/month | $75.00/user/month | $20.00/user/month | $14.50/user/month |
| Free plan | No | No | No | No | Yes |
| Free trial | No | Yes | No | Yes | Yes |
Sales calling & dialing
Run outbound call volume with dialing tools and automatic CRM logging instead of hand-typed numbers.
Explore use case →Customer messaging
Answer customer SMS and chat as a team, with assignment and history instead of one person's phone.
Explore use case →Contact center & queues
Route inbound volume through IVR menus and queues with reporting managers can act on.
Explore use case →Five9 may not be the best fit if…
Setup, implementation, migration, plans, and worth-it walkthroughs for this product.
