Choose Five9 when you need a cloud contact center with strong dialer/blended outbound economics and can meet the 50 concurrent-seat minimum — not for SMB business-phone seats.
Starting price
$119.00/user/month
Free plan
No
Free trial
No
Best for
Mid-market and enterprise contact centres that need blended dialer strength
SoftwareGlimpse review
8.2/10
Good
Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.
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Official vendor tutorial
How Five9 presents the product in an official vendor video.
$119.00
per user / mo, billed monthly
$119/concurrent seat/month — digital channels only (chat, email, SMS/MMS, social). 50-seat minimum.
$159.00
per user / mo, billed monthly
$159/concurrent seat/month — all channels with AI essentials, dialer, recording, CRM/UC adapter choice. 50-seat minimum.
Custom
Contact sales
All channels with advanced AI — contact sales; no public seat dollars (2026-08-17).
Verified captures from Five9's product interface.
Official Five9 Vidyard thumbnail from the Meet Five9 Genius AI demo page.
Entity field audit 94/100
Five9 is a cloud contact center platform known for blended inbound/outbound voice, dialer strength and concurrent-seat packaging. First-party pricing on five9.com/products/pricing (checked 2026-08-17) publishes Digital $119 and Core $159 per concurrent seat/month USD, with Plus/Pro/Enterprise contact-sales; a 50-seat minimum and usage-based AI/SMS charges apply. Scored as CCaaS — landscape award only; do not rank as a phone-system peer.
Pricing: 5 documented plans · entry paid: Digital
Evidence: Research/data-based (no completed hands-on test) · Latest verification/research signal: 2026-08-17T20:00:00.000Z · Editorial assessment: approved
Incomplete entity fields (not invented): trial
Next step: Compare against peers: Five9 vs Talkdesk
Choose Five9 when you need a cloud contact center with strong dialer/blended outbound economics and can meet the 50 concurrent-seat minimum — not for SMB business-phone seats. Compare Talkdesk for published omnichannel Elite packaging, Genesys for enterprise WEM/journey depth, and RingCentral when UCaaS-first with a lighter CC path is enough. Scores reflect first-party documentation as of 2026-08-17 — not hands-on product testing. Confirm current packaging, minimums and usage rates on the vendor site before purchase.
Bottom line
Digital $119 and Core $159 per concurrent seat/month USD confirmed on five9.com/products/pricing 2026-08-17; Plus/Pro/Enterprise contact sales. 50-seat minimum; usage-based AI/SMS may apply. High confidence on Digital/Core — do not invent higher-tier dollars.
| Five9(this review) | Talkdesk | Genesys | RingCentral | Cisco Webex | |
|---|---|---|---|---|---|
| Starting price | $119.00/user/month | $85.00/user/month | $75.00/user/month | $20.00/user/month | $14.50/user/month |
| Free plan | No | No | No | No | Yes |
| Free trial | No | Yes | No | Yes | Yes |
Contact center & queues
Route inbound volume through IVR menus and queues with reporting managers can act on.
Explore use case →Sales calling & dialing
Run outbound call volume with dialing tools and automatic CRM logging instead of hand-typed numbers.
Explore use case →Customer messaging
Answer customer SMS and chat as a team, with assignment and history instead of one person's phone.
Explore use case →Five9 may not be the best fit if…
Setup, implementation, migration, plans, and worth-it walkthroughs for this product.
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