SoftwareGlimpse

Aircall vs Microsoft Teams

Compare Aircall and Microsoft Teams on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 202610 evidence sources10 screenshotsHow we compare

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Aircall

8.3/10

Mid-market cloud phone and customer-conversation platform with deep CRM/helpdesk CTI, IVR, power dialer on Professional, and paid AI add-ons — 3-licence minimum.

Best for

• Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
• Teams running inbound queues and IVR alongside outbound calling in one phone system
• Salesforce, HubSpot or Zendesk shops that want click-to-dial and bidirectional call logging out of the box

Starting from $30.00/user/mo

No free plan

VS

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

Aircall is better for

✓ Number / country coverage
✓ Power dialer
✓ WhatsApp Business
✓ Routing & IVR

Tie

• CRM / CTI integrations
• AI features

Choose Aircall if: Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion

Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub

See detailed comparison ↓

Microsoft Teams

7.3/10

M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.

Best for

• Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
• Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
• IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features

Starting from $0.00/user/mo

Free plan available

Visit Microsoft Teams

Aircall vs Microsoft Teams at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingDepends
Aircall
Microsoft Teams
User / licence minimumDepends
Aircall
Microsoft Teams
Number / country coverageAircall
Aircall
Microsoft Teams
Power dialerAircall
Aircall
Microsoft Teams
WhatsApp BusinessAircall
Aircall
Microsoft Teams

Which business communications is better for you?

Quick picks based on fit — not a universal ranking.

→ Aircall
Best for number / country coverage
Stronger cloud phone availability
→ Aircall
Best for power dialer
Aircall leads on power dialer (8/10 vs 3/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Aircall
Best for whatsapp business
Stronger whatsapp business availability

The biggest differences

Where the products diverge most clearly on verified criteria.

Starting pricing
Depends
Aircall
Aircall researched starting price from $30/mo; Microsoft Teams researched starting price from $0/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
Microsoft Teams
Aircall researched starting price from $30/mo; Microsoft Teams researched starting price from $0/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
WhatsApp Business
Aircall wins
Aircall
Stronger whatsapp business availability
Microsoft Teams
Trails Aircall on this criterion
Power dialer
Aircall wins
Aircall
Aircall leads on power dialer (8/10 vs 3/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft Teams
Trails Aircall on this criterion
Routing & IVR
Aircall wins
Aircall
Aircall leads on routing (9/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft Teams
Trails Aircall on this criterion
CRM / CTI integrations
Tie
Aircall
Aircall and Microsoft Teams are close on crm integrations (10/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft Teams
Aircall and Microsoft Teams are close on crm integrations (10/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

Which should you choose?

Choose Aircall if

Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
Teams running inbound queues and IVR alongside outbound calling in one phone system
Salesforce, HubSpot or Zendesk shops that want click-to-dial and bidirectional call logging out of the box

Choose Microsoft Teams if

Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

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Independent criterion outcomes
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