Aircall vs Microsoft Teams
Compare Aircall and Microsoft Teams on features, pricing, and buyer fit using the same researched criteria.
Aircall
Mid-market cloud phone and customer-conversation platform with deep CRM/helpdesk CTI, IVR, power dialer on Professional, and paid AI add-ons — 3-licence minimum.
Best for
- • Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
- • Teams running inbound queues and IVR alongside outbound calling in one phone system
- • Salesforce, HubSpot or Zendesk shops that want click-to-dial and bidirectional call logging out of the box
Starting from $30.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Aircall is better for
- ✓ Number / country coverage
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ Routing & IVR
Tie
- • CRM / CTI integrations
- • AI features
Choose Aircall if: Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Microsoft Teams
M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.
Best for
- • Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
- • Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
- • IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features
Starting from $0.00/user/mo
Free plan available
Comparison scorecard
Criterion-by-criterion results for Aircall and Microsoft Teams. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
Aircall researched starting price from $30/mo; Microsoft Teams researched starting price from $0/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
AircallDependsMicrosoft TeamsDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat or licence minimums for Aircall and Microsoft Teams on current vendor packaging — not inferred beyond researched pricing notes.
AircallDependsMicrosoft TeamsDepends - Aircall
Number / country coverage
Published local numbers and country coverage.
Stronger cloud phone availability
AircallStrongerMicrosoft TeamsWeaker - Aircall
Power dialer
Power or parallel dialing for outbound teams.
Aircall leads on power dialer (8/10 vs 3/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
AircallStrongerMicrosoft TeamsWeaker - Aircall
WhatsApp Business
WhatsApp Business API / BSP capability.
Stronger whatsapp business availability
AircallStrongerMicrosoft TeamsWeaker - Tie
CRM / CTI integrations
CRM click-to-call, logging, and CTI depth.
Aircall and Microsoft Teams are close on crm integrations (10/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
AircallTieMicrosoft TeamsTie - Aircall
Routing & IVR
Call routing, IVR, queues, and skills-based assignment.
Aircall leads on routing (9/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
AircallStrongerMicrosoft TeamsWeaker - Aircall
Analytics
Campaign, conversation, or workforce reporting depth.
Aircall leads on analytics (8/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Aircall8/10Microsoft Teams6/10 - Tie
AI features
Useful AI for the primary job — not marketing fluff.
Aircall and Microsoft Teams are close on ai features (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Aircall8/10Microsoft Teams8/10
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