Aircall vs Microsoft Teams
Compare Aircall and Microsoft Teams on features, pricing, and buyer fit using the same researched criteria.
Aircall
Mid-market cloud phone and customer-conversation platform with deep CRM/helpdesk CTI, IVR, power dialer on Professional, and paid AI add-ons — 3-licence minimum.
Best for
- • Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
- • Teams running inbound queues and IVR alongside outbound calling in one phone system
- • Salesforce, HubSpot or Zendesk shops that want click-to-dial and bidirectional call logging out of the box
Starting from $30.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Aircall is better for
- ✓ Number / country coverage
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ Routing & IVR
Tie
- • CRM / CTI integrations
- • AI features
Choose Aircall if: Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Microsoft Teams
M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.
Best for
- • Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
- • Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
- • IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features
Starting from $0.00/user/mo
Free plan available
Feature comparison
Grouped feature support from verified product research for Aircall and Microsoft Teams.
Voice
| Feature | Aircall | Microsoft Teams | Winner |
|---|---|---|---|
| Cloud phone / VoIP | Strong | Moderate | Aircall |
| Call routing & IVR | Strong | Moderate | Aircall |
| Call recording | Strong | Moderate | Aircall |
| Power dialer | Moderate | Limited | Aircall |
Messaging
| Feature | Aircall | Microsoft Teams | Winner |
|---|---|---|---|
| SMS messaging | Strong | Moderate | Aircall |
| WhatsApp Business | Moderate | Limited | Aircall |
| Shared inbox | Moderate | Moderate | Tie |
| Team messaging | Moderate | Strong | Microsoft Teams |
| Unified multichannel inbox | Moderate | Moderate | Tie |
| Video meetings | Limited | Strong | Microsoft Teams |
Platform
| Feature | Aircall | Microsoft Teams | Winner |
|---|---|---|---|
| CRM / CTI integrations | Strong | Moderate | Aircall |
| Analytics & reporting | Strong | Moderate | Aircall |
| AI assistance | Moderate | Moderate | Tie |
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