SoftwareGlimpse

CallHippo vs Microsoft Teams

Compare CallHippo and Microsoft Teams on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20268 evidence sources9 screenshotsHow we compare

Compare another

CallHippo

7.2/10

SMB cloud phone system with a $0 starter rung, Starter from $18/user/month annual (2-user minimum), call recording and IVR from Professional, plus a separate call-centre plan ladder.

Best for

• SMB and micro teams that need a real phone system with a low entry price and no 3-seat floor
• Growing sales teams that want unlimited domestic calling plus recording and IVR around $30/user/month
• Buyers who want a self-serve trial and a $0 starting rung before committing budget

Starting from $18.00/user/mo

Free plan available

Visit CallHippo

VS

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

CallHippo is better for

✓ Number / country coverage
✓ Power dialer
✓ WhatsApp Business
✓ Routing & IVR

Microsoft Teams is better for

✓ CRM / CTI integrations
✓ AI features

Choose CallHippo if: SMB and micro teams that need a real phone system with a low entry price and no 3-seat floor

Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub

See detailed comparison ↓

Microsoft Teams

7.3/10

M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.

Best for

• Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
• Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
• IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features

Starting from $0.00/user/mo

Free plan available

Visit Microsoft Teams

CallHippo vs Microsoft Teams at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingDepends
CallHippo
Microsoft Teams
User / licence minimumDepends
CallHippo
Microsoft Teams
Number / country coverageCallHippo
CallHippo
Microsoft Teams
Power dialerCallHippo
CallHippo
Microsoft Teams
WhatsApp BusinessCallHippo
CallHippo
Microsoft Teams

Which business communications is better for you?

Quick picks based on fit — not a universal ranking.

→ CallHippo
Best for number / country coverage
Stronger cloud phone availability
→ CallHippo
Best for power dialer
CallHippo leads on power dialer (7/10 vs 3/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ CallHippo
Best for whatsapp business
Stronger whatsapp business availability
→ Microsoft Teams
Best for crm / cti integrations
Microsoft Teams leads on crm integrations (7/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Microsoft Teams
Best for ai features
Microsoft Teams leads on ai features (6/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

The biggest differences

Where the products diverge most clearly on verified criteria.

Starting pricing
Depends
CallHippo
CallHippo researched starting price from $18/mo; a free plan is researched; Microsoft Teams researched starting price from $0/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
Microsoft Teams
CallHippo researched starting price from $18/mo; a free plan is researched; Microsoft Teams researched starting price from $0/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
WhatsApp Business
CallHippo wins
CallHippo
Stronger whatsapp business availability
Microsoft Teams
Trails CallHippo on this criterion
Power dialer
CallHippo wins
CallHippo
CallHippo leads on power dialer (7/10 vs 3/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft Teams
Trails CallHippo on this criterion
Routing & IVR
CallHippo wins
CallHippo
CallHippo leads on routing (7/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft Teams
Trails CallHippo on this criterion
CRM / CTI integrations
Microsoft Teams wins
CallHippo
Trails Microsoft Teams on this criterion
Microsoft Teams
Microsoft Teams leads on crm integrations (7/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

Which should you choose?

Choose CallHippo if

SMB and micro teams that need a real phone system with a low entry price and no 3-seat floor
Growing sales teams that want unlimited domestic calling plus recording and IVR around $30/user/month
Buyers who want a self-serve trial and a $0 starting rung before committing budget

Choose Microsoft Teams if

Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

Still deciding between CallHippo and Microsoft Teams?

Use Best communications software for a shortlist matched to your priorities, or build another side-by-side comparison.

Best communications software Compare another

Independent criterion outcomes
No invented scores or prices
Affiliate links never change winners

Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.