CallHippo vs Microsoft Teams
Compare CallHippo and Microsoft Teams on features, pricing, and buyer fit using the same researched criteria.
CallHippo
SMB cloud phone system with a $0 starter rung, Starter from $18/user/month annual (2-user minimum), call recording and IVR from Professional, plus a separate call-centre plan ladder.
Best for
- • SMB and micro teams that need a real phone system with a low entry price and no 3-seat floor
- • Growing sales teams that want unlimited domestic calling plus recording and IVR around $30/user/month
- • Buyers who want a self-serve trial and a $0 starting rung before committing budget
Starting from $18.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
CallHippo is better for
- ✓ Number / country coverage
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ Routing & IVR
Microsoft Teams is better for
- ✓ CRM / CTI integrations
- ✓ AI features
Choose CallHippo if: SMB and micro teams that need a real phone system with a low entry price and no 3-seat floor
Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Microsoft Teams
M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.
Best for
- • Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
- • Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
- • IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features
Starting from $0.00/user/mo
Free plan available
Comparison scorecard
Criterion-by-criterion results for CallHippo and Microsoft Teams. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
CallHippo researched starting price from $18/mo; a free plan is researched; Microsoft Teams researched starting price from $0/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
CallHippoDependsMicrosoft TeamsDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat or licence minimums for CallHippo and Microsoft Teams on current vendor packaging — not inferred beyond researched pricing notes.
CallHippoDependsMicrosoft TeamsDepends - CallHippo
Number / country coverage
Published local numbers and country coverage.
Stronger cloud phone availability
CallHippoStrongerMicrosoft TeamsWeaker - CallHippo
Power dialer
Power or parallel dialing for outbound teams.
CallHippo leads on power dialer (7/10 vs 3/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
CallHippoStrongerMicrosoft TeamsWeaker - CallHippo
WhatsApp Business
WhatsApp Business API / BSP capability.
Stronger whatsapp business availability
CallHippoStrongerMicrosoft TeamsWeaker - Microsoft Teams
CRM / CTI integrations
CRM click-to-call, logging, and CTI depth.
Microsoft Teams leads on crm integrations (7/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
CallHippoWeakerMicrosoft TeamsStronger - CallHippo
Routing & IVR
Call routing, IVR, queues, and skills-based assignment.
CallHippo leads on routing (7/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
CallHippoStrongerMicrosoft TeamsWeaker - CallHippo
Analytics
Campaign, conversation, or workforce reporting depth.
CallHippo leads on analytics (7/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
CallHippo7/10Microsoft Teams6/10 - Microsoft Teams
AI features
Useful AI for the primary job — not marketing fluff.
Microsoft Teams leads on ai features (6/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
CallHippo6/10Microsoft Teams8/10
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