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CallHippo Review

BUSINESS COMMUNICATIONS SOFTWARE

Choose CallHippo when you want SMB-priced business calling with recording, IVR and CRM logging around $30/user/month and no three-seat floor.

Last updated 2026-08-17Independent editorial review
  • Starting price

    $18.00/user/month

  • Free plan

    Yes

  • Free trial

    10 days

  • Best for

    SMB and micro teams that need a real phone system with a low entry price and no 3-seat floor

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SoftwareGlimpse review

7.2/10

Good

  • ease of use8
  • voice messaging quality7
  • routing workflows7
  • integrations7
  • analytics7
  • outbound tools7
How we score →
By Lee M.FounderReviewed

See CallHippo in action

Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.

This video is hosted on YouTube

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Official vendor tutorial

CallHippo Tutorial: How to Use Power Dialer for Automatic Outgoing Calls

How CallHippo presents the product in an official vendor video.

What this shows

  • CallHippo product surfaces as shown in the official vendor video
  • UI/workflow layout marketed by the vendor

Pricing

Verified 2026-08-17 from callhippo.com/pricing. Office Phone System (billed annually, per user/month): Basic $0 — free for the first 6 months from signup, after which an upgrade to Starter is required; Starter $18 with a 2-user minimum, 1,000 US/CA calling minutes and 100 SMS; Professional $30 with unlimited US/CA minutes, 500 SMS, call recording, multilingual IVR, cascading distribution and reports; Ultimate $42 with 1,000 SMS, multilevel IVR, smart DID routing, SSO and custom integrations; Enterprise is quote-based with a 50-user minimum. A separate call-centre ladder (Bronze / Silver / Platinum / Enterprise) adds supervisor tooling, call barge/whisper and compliance recording — its USD figures render by region, so treat them as unconfirmed. AI Copilot is a $10/user/month add-on. A one-time $20 account setup fee applies for SMS services, calling is metered ($0.25/min on some rate cards) and the fair-usage policy prohibits auto/predictive dialing on the Office Phone System. 10-day free trial.Full pricing details →
  • Basic

    $0.00

    Free plan

    $0/user/month — free for the first 6 months from signup, then an upgrade to Starter is required. Calling, voicemail, click-to-dial, SMS/MMS, WhatsApp Business API and desktop/mobile apps; you pay only for numbers and usage.

    • freeMonthsFromSignup: 6
    • payOnlyForNumbers: true
    • whatsappBusinessApi: true
  • Starter

    $18.00

    per user / month (annual billing rate shown)

    $18/user/month billed annually with a 2-user minimum. 1,000 US/CA calling minutes, 100 SMS, forward-to-device, ring all devices, SMS templates, omnichannel inbox, basic report analytics, Zapier/Slack/webhooks.

    • includedCallingMinutesUsCa: 1000
    • includedSmsMonthly: 100
    • callLogRetentionMonths: 1
  • Professional

    Most popular

    $30.00

    per user / month (annual billing rate shown)

    $30/user/month billed annually. Unlimited US/CA minutes, 500 SMS, call recording, multilingual IVR, cascading call distribution, reports/analytics, AI voicemail transcription, role-based access, HubSpot/Salesforce/Pipedrive/Zoho integrations.

    • callingMinutesUsCa: unlimited
    • includedSmsMonthly: 500
    • callLogRetention: lifetime
  • Ultimate

    $42.00

    per user / month (annual billing rate shown)

    $42/user/month billed annually. Adds smart DID routing, multilevel IVR, holiday routing, CRM-based VIP routing, SSO, custom integrations, dedicated account manager and 24×7 phone support.

    • callingMinutesUsCa: unlimited
    • includedSmsMonthly: 1000
  • Enterprise

    Custom

    Contact sales

    Quote-based with a 50-user minimum: unlimited calling to 48 countries, SLA, WhatsApp Business API, custom data storage/API usage, speech analytics or CallHippo AI included.

    • minimumUsers: 50
    • unlimitedCallingCountries: 48

Product screenshots

Verified captures from CallHippo's product interface.

CallHippo chat inbox UI

Omnichannel chat inbox screenshot from callhippo.com.

Official CallHippo marketing UI asset

https://callhippo.com/ · Checked 2026-08-17

Our verdict

Choose CallHippo when you want SMB-priced business calling with recording, IVR and CRM logging around $30/user/month and no three-seat floor. Compare Aircall for CRM/CTI depth and contact-centre routing, KrispCall for the cheapest global number footprint, Freshcaller for a free inbound rung inside Freshworks, and Kixie when a compliant high-volume power dialer is the primary job. Scores reflect first-party documentation as of 2026-08-17 — not hands-on product testing. Confirm current packaging, minimums and usage rates on the vendor site before purchase.

Best for

  • SMB and micro teams that need a real phone system with a low entry price and no 3-seat floor
  • Growing sales teams that want unlimited domestic calling plus recording and IVR around $30/user/month
  • Buyers who want a self-serve trial and a $0 starting rung before committing budget

Not ideal for

  • High-volume outbound teams needing auto/predictive dialing (prohibited by fair-usage on the office plans)
  • Buyers who need call recording and CRM integrations on the cheapest paid tier
  • Enterprises wanting a single transparent global price list rather than two region-dependent ladders

Bottom line

Office Phone System billed annually per user/month: Basic $0 (free for the first 6 months, then upgrade required), Starter $18 with a 2-user minimum, Professional $30, Ultimate $42; Enterprise is quote-based with a 50-user minimum. A separate call-centre ladder (Bronze/Silver/Platinum) exists with region-rendered pricing. AI Copilot is $10/user/month, a one-time $20 SMS setup fee applies, and calling is metered on top of seats. Verified 2026-08-17 — confirm live rates for your region.

CallHippo pros and cons

Pros

  • Lowest-friction entry in the phone cluster: $0 Basic rung and $18/user/month Starter
  • Unlimited US/CA calling, call recording, multilingual IVR and CRM integrations on Professional at $30
  • WhatsApp Business API and a free omnichannel inbox available from the entry rungs
  • 10-day free trial with self-serve signup
  • Separate call-centre ladder with supervisor tooling, barge/whisper and compliance recording

Cons

  • Recording, IVR and CRM integrations are gated behind Professional
  • Basic is free for only 6 months
  • Fair-usage policy blocks auto/predictive dialing and caps parallel calls
  • AI is a paid Copilot add-on
  • Two parallel plan ladders with region-dependent call-centre pricing complicate comparison

Pricing comparison

Full comparison →
 CallHippo(this review)NextivaAircallRingCentralKrispCall
Starting price$18.00/user/month$15.00/user/month$30.00/user/month$20.00/user/month$12.00/user/month
Free planYesNoNoNoNo
Free trialYesYesYesYesNo

Use cases for CallHippo

CallHippo may not be the best fit if…

  • · High-volume outbound teams needing auto/predictive dialing (prohibited by fair-usage on the office plans)
  • · Buyers who need call recording and CRM integrations on the cheapest paid tier
  • · Enterprises wanting a single transparent global price list rather than two region-dependent ladders

CallHippo guides

Setup, implementation, migration, plans, and worth-it walkthroughs for this product.

Affiliate disclosure: some links may be affiliate links. We may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Full disclosure

Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.