CallHippo vs Microsoft Teams
Compare CallHippo and Microsoft Teams on features, pricing, and buyer fit using the same researched criteria.
CallHippo
SMB cloud phone system with a $0 starter rung, Starter from $18/user/month annual (2-user minimum), call recording and IVR from Professional, plus a separate call-centre plan ladder.
Best for
- • SMB and micro teams that need a real phone system with a low entry price and no 3-seat floor
- • Growing sales teams that want unlimited domestic calling plus recording and IVR around $30/user/month
- • Buyers who want a self-serve trial and a $0 starting rung before committing budget
Starting from $18.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
CallHippo is better for
- ✓ Number / country coverage
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ Routing & IVR
Microsoft Teams is better for
- ✓ CRM / CTI integrations
- ✓ AI features
Choose CallHippo if: SMB and micro teams that need a real phone system with a low entry price and no 3-seat floor
Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Microsoft Teams
M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.
Best for
- • Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
- • Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
- • IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features
Starting from $0.00/user/mo
Free plan available
Pros & cons
A balanced look at where each product shines — and where it falls short.
CallHippo
Strengths in greenPros
- Stronger on number / country coverage
- Stronger on power dialer
- Stronger on whatsapp business
- Stronger on routing & ivr
Cons
- Trails on crm / cti integrations
- Trails on ai features
Best for
SMB and micro teams that need a real phone system with a low entry price and no 3-seat floor
Microsoft Teams
Trade-offs in redPros
- Stronger on crm / cti integrations
- Stronger on ai features
Cons
- Trails on number / country coverage
- Trails on power dialer
- Trails on whatsapp business
Best for
Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Choose if…
Choose CallHippo if
- SMB and micro teams that need a real phone system with a low entry price and no 3-seat floor
- Growing sales teams that want unlimited domestic calling plus recording and IVR around $30/user/month
- Buyers who want a self-serve trial and a $0 starting rung before committing budget
Choose Microsoft Teams if
- Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
- Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
- IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features
Still unsure which fits?
Answer a few buyer questions and get a shortlist matched to your priorities.
Best communications softwareSome visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.