CallHippo vs Microsoft Teams
Compare CallHippo and Microsoft Teams on features, pricing, and buyer fit using the same researched criteria.
CallHippo
SMB cloud phone system with a $0 starter rung, Starter from $18/user/month annual (2-user minimum), call recording and IVR from Professional, plus a separate call-centre plan ladder.
Best for
- • SMB and micro teams that need a real phone system with a low entry price and no 3-seat floor
- • Growing sales teams that want unlimited domestic calling plus recording and IVR around $30/user/month
- • Buyers who want a self-serve trial and a $0 starting rung before committing budget
Starting from $18.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
CallHippo is better for
- ✓ Number / country coverage
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ Routing & IVR
Microsoft Teams is better for
- ✓ CRM / CTI integrations
- ✓ AI features
Choose CallHippo if: SMB and micro teams that need a real phone system with a low entry price and no 3-seat floor
Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Microsoft Teams
M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.
Best for
- • Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
- • Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
- • IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features
Starting from $0.00/user/mo
Free plan available
Feature comparison
Grouped feature support from verified product research for CallHippo and Microsoft Teams.
Voice
| Feature | CallHippo | Microsoft Teams | Winner |
|---|---|---|---|
| Cloud phone / VoIP | Strong | Moderate | CallHippo |
| Call routing & IVR | Moderate | Moderate | Tie |
| Call recording | Moderate | Moderate | Tie |
| Power dialer | Moderate | Limited | CallHippo |
Messaging
| Feature | CallHippo | Microsoft Teams | Winner |
|---|---|---|---|
| SMS messaging | Strong | Moderate | CallHippo |
| WhatsApp Business | Strong | Limited | CallHippo |
| Shared inbox | Strong | Moderate | CallHippo |
| Team messaging | Moderate | Strong | Microsoft Teams |
| Unified multichannel inbox | Strong | Moderate | CallHippo |
| Video meetings | Limited | Strong | Microsoft Teams |
Platform
| Feature | CallHippo | Microsoft Teams | Winner |
|---|---|---|---|
| CRM / CTI integrations | Moderate | Moderate | Tie |
| Analytics & reporting | Moderate | Moderate | Tie |
| AI assistance | Moderate | Moderate | Tie |
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