SoftwareGlimpse

Microsoft Teams vs Ooma

Compare Microsoft Teams and Ooma on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20267 evidence sources9 screenshotsHow we compare

Compare another

Microsoft Teams

7.3/10

M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.

Best for

• Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
• Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
• IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features

Starting from $0.00/user/mo

Free plan available

Visit Microsoft Teams

VS

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

Microsoft Teams is better for

✓ CRM / CTI integrations
✓ AI features

Ooma is better for

✓ Number / country coverage
✓ Power dialer
✓ Routing & IVR

Tie

• WhatsApp Business
• Analytics

Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub

Choose Ooma if: Small businesses that want transparent monthly VoIP without annual contracts

See detailed comparison ↓

Ooma

6.6/10

SMB VoIP (Ooma Office) — Essentials from $19.95/user/mo monthly; Pro $24.95; Pro Plus $29.95 — no annual lock-in.

Best for

• Small businesses that want transparent monthly VoIP without annual contracts
• Teams under ~15 seats needing receptionist, ring groups and optional queues
• Buyers who prefer published Office seat floors over quote-only UCaaS

Starting from $19.95/user/mo

No free plan

Microsoft Teams vs Ooma at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingDepends
Microsoft Teams
Ooma
User / licence minimumDepends
Microsoft Teams
Ooma
Number / country coverageOoma
Microsoft Teams
Ooma
Power dialerOoma
Microsoft Teams
Ooma
WhatsApp BusinessTie
Microsoft Teams
Ooma

Which business communications is better for you?

Quick picks based on fit — not a universal ranking.

→ Microsoft Teams
Best for crm / cti integrations
Microsoft Teams leads on crm integrations (10/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Microsoft Teams
Best for ai features
Microsoft Teams leads on ai features (8/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Ooma
Best for number / country coverage
Stronger cloud phone availability
→ Ooma
Best for power dialer
Ooma leads on power dialer (3/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Ooma
Best for routing & ivr
Ooma leads on routing (5/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

The biggest differences

Where the products diverge most clearly on verified criteria.

Starting pricing
Depends
Microsoft Teams
Microsoft Teams researched starting price from $0/mo; a free plan is researched; Ooma researched starting price from $19.95/mo. Better value depends on seat minimums and add-ons.
Ooma
Microsoft Teams researched starting price from $0/mo; a free plan is researched; Ooma researched starting price from $19.95/mo. Better value depends on seat minimums and add-ons.
WhatsApp Business
Tie
Microsoft Teams
Microsoft Teams and Ooma have the same researched availability on whatsapp business (Microsoft Teams: not-supported; Ooma: not-supported).
Ooma
Microsoft Teams and Ooma have the same researched availability on whatsapp business (Microsoft Teams: not-supported; Ooma: not-supported).
Power dialer
Ooma wins
Microsoft Teams
Trails Ooma on this criterion
Ooma
Ooma leads on power dialer (3/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Routing & IVR
Ooma wins
Microsoft Teams
Trails Ooma on this criterion
Ooma
Ooma leads on routing (5/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
CRM / CTI integrations
Microsoft Teams wins
Microsoft Teams
Microsoft Teams leads on crm integrations (10/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Ooma
Trails Microsoft Teams on this criterion

Which should you choose?

Choose Microsoft Teams if

Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features

Choose Ooma if

Small businesses that want transparent monthly VoIP without annual contracts
Teams under ~15 seats needing receptionist, ring groups and optional queues
Buyers who prefer published Office seat floors over quote-only UCaaS

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

Still deciding between Microsoft Teams and Ooma?

Use Best communications software for a shortlist matched to your priorities, or build another side-by-side comparison.

Best communications software Compare another

Independent criterion outcomes
No invented scores or prices
Affiliate links never change winners

Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.