Grasshopper vs Microsoft Teams
Compare Grasshopper and Microsoft Teams on features, pricing, and buyer fit using the same researched criteria.
Grasshopper
SMB virtual business numbers with extensions and apps — True Solo from $14/month annual (flat account, not per seat).
Best for
- • Solo operators and tiny teams that primarily need a professional virtual number
- • SMBs that want flat account pricing instead of per-seat UCaaS maths
- • Buyers replacing a personal mobile with a branded business line
Starting from $14.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Grasshopper is better for
- ✓ Number / country coverage
- ✓ Power dialer
- ✓ Routing & IVR
Microsoft Teams is better for
- ✓ CRM / CTI integrations
- ✓ Analytics
- ✓ AI features
Tie
- • WhatsApp Business
Choose Grasshopper if: Solo operators and tiny teams that primarily need a professional virtual number
Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Microsoft Teams
M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.
Best for
- • Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
- • Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
- • IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features
Starting from $0.00/user/mo
Free plan available
Grasshopper vs Microsoft Teams at a glance
Criterion-level leaders from verified research.
Scorecard preview
Criterion leaders based on verified research — open the Scorecard tab for evidence detail.
- Starting pricingDepends
Grasshopper
Microsoft Teams
- User / licence minimumDepends
Grasshopper
Microsoft Teams
- Number / country coverageGrasshopper
Grasshopper
Microsoft Teams
- Power dialerGrasshopper
Grasshopper
Microsoft Teams
- WhatsApp BusinessTie
Grasshopper
Microsoft Teams
Which business communications is better for you?
Quick picks based on fit — not a universal ranking.
- → Grasshopper
Best for number / country coverage
Stronger cloud phone availability
- → Grasshopper
Best for power dialer
Grasshopper leads on power dialer (4/10 vs 3/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- → Grasshopper
Best for routing & ivr
Grasshopper leads on routing (6/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- → Microsoft Teams
Best for crm / cti integrations
Microsoft Teams leads on crm integrations (5/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- → Microsoft Teams
Best for analytics
Microsoft Teams leads on analytics (5/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- → Microsoft Teams
Best for ai features
Microsoft Teams leads on ai features (6/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
The biggest differences
Where the products diverge most clearly on verified criteria.
Starting pricing
DependsGrasshopper
Grasshopper researched starting price from $14/mo; Microsoft Teams researched starting price from $0/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
Microsoft Teams
Grasshopper researched starting price from $14/mo; Microsoft Teams researched starting price from $0/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
WhatsApp Business
TieGrasshopper
Grasshopper and Microsoft Teams have the same researched availability on whatsapp business (Grasshopper: not-supported; Microsoft Teams: not-supported).
Microsoft Teams
Grasshopper and Microsoft Teams have the same researched availability on whatsapp business (Grasshopper: not-supported; Microsoft Teams: not-supported).
Power dialer
Grasshopper winsGrasshopper
Grasshopper leads on power dialer (4/10 vs 3/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft Teams
Trails Grasshopper on this criterion
Routing & IVR
Grasshopper winsGrasshopper
Grasshopper leads on routing (6/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft Teams
Trails Grasshopper on this criterion
CRM / CTI integrations
Microsoft Teams winsGrasshopper
Trails Microsoft Teams on this criterion
Microsoft Teams
Microsoft Teams leads on crm integrations (5/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Which should you choose?
Choose Grasshopper if
- Solo operators and tiny teams that primarily need a professional virtual number
- SMBs that want flat account pricing instead of per-seat UCaaS maths
- Buyers replacing a personal mobile with a branded business line
Choose Microsoft Teams if
- Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
- Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
- IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features
Related comparisons
Alternatives to consider
OpenPhone
Modern SMB shared business phone (also branded Quo) with shared numbers, SMS and Sona AI — Starter from $15/user/month annual.
CallHippo
SMB cloud phone system with a $0 starter rung, Starter from $18/user/month annual (2-user minimum), call recording and IVR from Professional, plus a separate call-centre plan ladder.
Nextiva
SMB-friendly unified business communications — Core $15, Engage $25, Scale $75 per user/month annual, with messaging apps including WhatsApp and a Contact Center ladder from $75/agent.
KrispCall
Budget global cloud telephony with virtual numbers across 100+ countries and a unified callbox — Essential from $12/user/month annual (up to 5 users); calls and SMS are pay-as-you-go.
How we compare
A short look at the comparison process. Full methodology
1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.
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- Independent criterion outcomes
- No invented scores or prices
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