SoftwareGlimpse

Dialpad vs Grasshopper

Compare Dialpad and Grasshopper on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20266 evidence sources8 screenshotsHow we compare

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Dialpad

8.5/10

AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.

Best for

• Teams that want AI transcription and call summaries included in the cloud phone licence
• SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
• Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job

Starting from $15.00/user/mo

No free plan

VS

Our verdict

No universal winner

There is no universal winner between Dialpad and Grasshopper. Choose Dialpad when Teams that want AI transcription and call summaries included in the cloud phone licence. Choose Grasshopper when Solo operators and tiny teams that primarily need a professional virtual number. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.

Dialpad is better for

✓ Power dialer
✓ WhatsApp Business
✓ CRM / CTI integrations
✓ Routing & IVR

Tie

• Number / country coverage

Choose Dialpad if: Teams that want AI transcription and call summaries included in the cloud phone licence

Choose Grasshopper if: Solo operators and tiny teams that primarily need a professional virtual number

See detailed comparison ↓

Grasshopper

6.2/10

SMB virtual business numbers with extensions and apps — True Solo from $14/month annual (flat account, not per seat).

Best for

• Solo operators and tiny teams that primarily need a professional virtual number
• SMBs that want flat account pricing instead of per-seat UCaaS maths
• Buyers replacing a personal mobile with a branded business line

Starting from $14.00/user/mo

No free plan

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Dialpad vs Grasshopper at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingDepends
Dialpad
Grasshopper
User / licence minimumDepends
Dialpad
Grasshopper
Number / country coverageTie
Dialpad
Grasshopper
Power dialerDialpad
Dialpad
Grasshopper
WhatsApp BusinessDialpad
Dialpad
Grasshopper

Which business communications is better for you?

Quick picks based on fit — not a universal ranking.

→ Dialpad
Best for power dialer
Dialpad leads on power dialer (8/10 vs 4/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Dialpad
Best for whatsapp business
Stronger whatsapp business availability
→ Dialpad
Best for crm / cti integrations
Dialpad leads on crm integrations (8/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

The biggest differences

Where the products diverge most clearly on verified criteria.

Starting pricing
Depends
Dialpad
Dialpad researched starting price from $15/mo; Grasshopper researched starting price from $14/mo. Better value depends on seat minimums and add-ons.
Grasshopper
Dialpad researched starting price from $15/mo; Grasshopper researched starting price from $14/mo. Better value depends on seat minimums and add-ons.
WhatsApp Business
Dialpad wins
Dialpad
Stronger whatsapp business availability
Grasshopper
Trails Dialpad on this criterion
Power dialer
Dialpad wins
Dialpad
Dialpad leads on power dialer (8/10 vs 4/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Grasshopper
Trails Dialpad on this criterion
Routing & IVR
Dialpad wins
Dialpad
Dialpad leads on routing (9/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Grasshopper
Trails Dialpad on this criterion
CRM / CTI integrations
Dialpad wins
Dialpad
Dialpad leads on crm integrations (8/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Grasshopper
Trails Dialpad on this criterion

Which should you choose?

Choose Dialpad if

Teams that want AI transcription and call summaries included in the cloud phone licence
SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job

Choose Grasshopper if

Solo operators and tiny teams that primarily need a professional virtual number
SMBs that want flat account pricing instead of per-seat UCaaS maths
Buyers replacing a personal mobile with a branded business line

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

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