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Mailchimp Review

CRM SOFTWARE

Mailchimp overall score 6.8/10 from equal-weight CRM criteria. Freemium Free tier for eligible audiences; paid plans are contact-based — verify live Mailchimp pricing. Enterprise available.

Last updated 2026-08-17Independent editorial review
  • Starting price

    $13.00/user/month

  • Free plan

    Yes

  • Free trial

    14 days

  • Best for

    Marketing teams needing email + audience CRM features

SoftwareGlimpse review

6.8/10

Average

  • Ease of use8
  • Pipeline management5
  • Sales automation5
  • Email capabilities9
  • Reporting7
  • Customization6
How we score →
By Lee M.FounderReviewed

See Mailchimp in action

Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.

This video is hosted on YouTube

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Official vendor tutorial

Import + Organize Contacts in Mailchimp (2023)

How Mailchimp presents the product in an official vendor video.

What this shows

  • Mailchimp audience import and contact organization
  • Tags, segments, and audience dashboard surfaces

Pricing

Marketing plans Free / Essentials / Standard / Premium (official help + pricing page, re-verified 2026-08-17). Paid amounts are entry-band list prices (Essentials $13 / Standard $20 at 500 contacts; Premium $350 at 10k contacts). Bills scale with contact total — Plan Selector estimates use entry band only.Full pricing details →
  • Free

    $0.00

    Free plan

    Up to 250 contacts and 500 sends/mo (250/day) per Mailchimp help — Aug 2026.

    • maxContacts: 250
    • maxEmailSendsMonthly: 500
  • Essentials

    $13.00

    per month

    Entry list price at lowest published contact band (500 contacts). Totals scale with contact tier — confirm on mailchimp.com/pricing.

    • maxContacts: 50000
    • includedContactsEntry: 500
  • Standard

    Most popular

    $20.00

    per month

    Entry list price at lowest published contact band (500 contacts). Totals scale with contact tier — confirm on mailchimp.com/pricing.

    • maxContacts: 100000
    • includedContactsEntry: 500
  • Premium

    $350.00

    per month

    Entry list price includes 10,000 contacts per Mailchimp Premium band. Above 200k contacts → custom. Confirm live calculator.

    • maxContacts: 200000
    • includedContactsEntry: 10000

Product screenshots

Verified captures from Mailchimp's product interface.

Mailchimp product homepage marketing UI

Product visual from official Mailchimp homepage.

Official Mailchimp marketing UI asset

https://mailchimp.com/features/ · Checked 2026-08-17

How Mailchimp works

SoftwareGlimpse teaching diagrams grounded in product concepts — not vendor UI screenshots.

Mailchimp pipeline teaching visual

SoftwareGlimpse teaching placeholder for Mailchimp pipeline concepts.

Teaching asset path — not a fabricated vendor UI capture; generate/replace with approved teaching art.

https://mailchimp.com · Checked 2026-08-16

Our verdict

Mailchimp: Choose Mailchimp when email marketing + audience CRM features are the primary need. Scores reflect first-party research as of 2026-08-16 — not hands-on product testing.

Best for

  • Marketing teams needing email + audience CRM features
  • SMBs starting on freemium email marketing
  • Buyers prioritizing campaigns over sales pipelines

Not ideal for

  • Sales teams needing deep deal CRM
  • Enterprise SFA platforms
  • Complex B2B pipeline automation buyers

Bottom line

Freemium Free tier for eligible audiences; paid plans are contact-based — verify live Mailchimp pricing. Enterprise available.

Mailchimp pros and cons

Pros

  • Strong email marketing capabilities
  • Freemium entry
  • Audience/CRM-lite contact tools
  • Broad integrations and brand familiarity

Cons

  • Not a full sales CRM
  • Contact-based paid pricing can scale up quickly
  • Pipeline/deal depth limited
  • Sales automation secondary to marketing

Pricing comparison

Full comparison →
 Mailchimp(this review)ACT!AffinityAgile CRMApptivo
Starting price$13.00/user/monthCustom quote$166.67/user/month$8.99/user/month$15.00/user/month
Free planYesNoNoYesNo
Free trialYesYesNoNoYes

Mailchimp guides

Setup, implementation, migration, plans, and worth-it walkthroughs for this product.

Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.

Part of CRM · Small Business CRM

Try a decision tool

Interactive helpers use recommendation criteria — affiliate status never changes outcomes.