8x8 Review
BUSINESS COMMUNICATIONS SOFTWAREChoose 8x8 when you need RingCentral-class global UCaaS with a serious contact-centre path and can accept quote-gated commercial complexity.
Starting price
$24.00/user/month
Free plan
No
Free trial
30 days
Best for
Mid-market and enterprise teams needing global UCaaS with a contact-centre path
SoftwareGlimpse review
8.6/10
Good
- ease of use7
- voice messaging quality10
- routing workflows10
- integrations9
- analytics9
- outbound tools7
Best 8x8 alternatives
Alternatives are drawn from the product graph and editorial comparisons — not paid placements.
RingCentral
Researched side-by-side comparison of 8x8 and RingCentral using business communications comparison criteria. No universal winner — choose by job-cluster fit.
From $20.00/user/month
Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite
Dialpad
AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.
From $15.00/user/month
Zoom
Meetings-first Workplace suite plus Zoom Phone UCaaS — Phone US/CA Unlimited research floor ~$15–16/user/month; free meetings/chat exist but Phone is paid.
From $15.00/user/month
Aircall
Researched side-by-side comparison of Aircall and 8x8 using business communications comparison criteria. No universal winner — choose by job-cluster fit.
From $30.00/user/month
Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
Nextiva
SMB-friendly unified business communications — Core $15, Engage $25, Scale $75 per user/month annual, with messaging apps including WhatsApp and a Contact Center ladder from $75/agent.
Pricing coverage pending
Alternatives comparison at a glance
| Product | Starting price | Free plan | Free trial |
|---|---|---|---|
| 8x8 | $24.00/user/month | No | Yes |
| RingCentral | $20.00/user/month | No | Yes |
| Dialpad | $15.00/user/month | No | Yes |
| Zoom | $15.00/user/month | Yes | Yes |
| Aircall | $30.00/user/month | No | Yes |
| Nextiva | — | No | No |
How we choose alternatives
Based on our recommendations
Alternatives come from product relationships and documented capability overlap.
Focused on your needs
We highlight when another tool fits a different workflow better.
Independently evaluated
Affiliate relationships never decide who appears here.