8x8 Review
BUSINESS COMMUNICATIONS SOFTWAREChoose 8x8 when you need RingCentral-class global UCaaS with a serious contact-centre path and can accept quote-gated commercial complexity.
Starting price
$24.00/user/month
Free plan
No
Free trial
30 days
Best for
Mid-market and enterprise teams needing global UCaaS with a contact-centre path
SoftwareGlimpse review
8.6/10
Good
- ease of use7
- voice messaging quality10
- routing workflows10
- integrations9
- analytics9
- outbound tools7
All features
13 featuresOfficial demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.
Cloud phone / VoIP
ExpressSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Express
Included in
- ✓ Express
- ✓ Work X2
- ✓ Work X4
- ✓ Contact Center (X6–X8)
Call routing & IVR
ExpressSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Express
Included in
- ✓ Express
- ✓ Work X2
- ✓ Work X4
- ✓ Contact Center (X6–X8)
Call recording
ExpressSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Express
Included in
- ✓ Express
- ✓ Work X2
- ✓ Work X4
- ✓ Contact Center (X6–X8)
Power dialer
ExpressSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Express
Included in
- ✓ Express
- ✓ Work X2
- ✓ Work X4
- ✓ Contact Center (X6–X8)
SMS messaging
ExpressSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Express
Included in
- ✓ Express
- ✓ Work X2
- ✓ Work X4
- ✓ Contact Center (X6–X8)
WhatsApp Business
ExpressSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Express
Included in
- ✓ Express
- ✓ Work X2
- ✓ Work X4
- ✓ Contact Center (X6–X8)
Team messaging
ExpressSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Express
Included in
- ✓ Express
- ✓ Work X2
- ✓ Work X4
- ✓ Contact Center (X6–X8)
Video meetings
ExpressSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Express
Included in
- ✓ Express
- ✓ Work X2
- ✓ Work X4
- ✓ Contact Center (X6–X8)
CRM / CTI integrations
ExpressSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Express
Included in
- ✓ Express
- ✓ Work X2
- ✓ Work X4
- ✓ Contact Center (X6–X8)
Analytics & reporting
ExpressSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Express
Included in
- ✓ Express
- ✓ Work X2
- ✓ Work X4
- ✓ Contact Center (X6–X8)
AI assistance
ExpressSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Express
Included in
- ✓ Express
- ✓ Work X2
- ✓ Work X4
- ✓ Contact Center (X6–X8)
Unified multichannel inbox
ExpressSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Express
Included in
- ✓ Express
- ✓ Work X2
- ✓ Work X4
- ✓ Contact Center (X6–X8)