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8x8 Review

BUSINESS COMMUNICATIONS SOFTWARE

Choose 8x8 when you need RingCentral-class global UCaaS with a serious contact-centre path and can accept quote-gated commercial complexity.

Last updated 2026-08-17Independent editorial review
  • Starting price

    $24.00/user/month

  • Free plan

    No

  • Free trial

    30 days

  • Best for

    Mid-market and enterprise teams needing global UCaaS with a contact-centre path

SoftwareGlimpse review

8.6/10

Good

  • ease of use7
  • voice messaging quality10
  • routing workflows10
  • integrations9
  • analytics9
  • outbound tools7
How we score →

Setting up your first pipeline

Official vendor tutorial for onboarding and configuration. It is not a SoftwareGlimpse implementation plan — use our independent guides for rollout judgment.

Official vendor tutorial

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Official vendor tutorial

8x8 Work: Instructor-Led Training Introduction

How 8x8 presents the product in an official vendor video.

What this shows

  • 8x8 product surfaces as shown in the official vendor video
  • UI/workflow layout marketed by the vendor

Source: Official 8x8

What to prepare before this step

  • • Agree pipeline stages that match how your team sells
  • • Decide who owns deals, activities, and reporting
  • • List must-have fields before importing contacts

What this video covers

  • 8x8 product surfaces as shown in the official vendor video
  • UI/workflow layout marketed by the vendor

8x8 guides

Practical walkthroughs for setup, rollout, migration, plan choice, and fit — linked from this review so you can decide and implement without hunting the guides hub.