8x8 Review
BUSINESS COMMUNICATIONS SOFTWAREChoose 8x8 when you need RingCentral-class global UCaaS with a serious contact-centre path and can accept quote-gated commercial complexity.
Starting price
$24.00/user/month
Free plan
No
Free trial
30 days
Best for
Mid-market and enterprise teams needing global UCaaS with a contact-centre path
SoftwareGlimpse review
8.6/10
Good
- ease of use7
- voice messaging quality10
- routing workflows10
- integrations9
- analytics9
- outbound tools7
8x8 vs top Business Communications
Detailed head-to-head comparisons to help you choose the right option.
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8x8 vs RingCentral
Researched side-by-side comparison of 8x8 and RingCentral using business communications comparison criteria. No universal winner — choose by job-cluster fit.
- Mid-market and enterprise teams needing global UCaaS with a contact-centre path
- Organisations shortlisting RingCentral-class peers for multi-country voice + meetings + chat
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8x8 vs Dialpad
AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.
- Features comparison
- Pricing & plans
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8x8 vs Zoom
Meetings-first Workplace suite plus Zoom Phone UCaaS — Phone US/CA Unlimited research floor ~$15–16/user/month; free meetings/chat exist but Phone is paid.
- Features comparison
- Pricing & plans
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8x8 vs Aircall
Researched side-by-side comparison of Aircall and 8x8 using business communications comparison criteria. No universal winner — choose by job-cluster fit.
- Mid-market and enterprise teams needing global UCaaS with a contact-centre path
- Organisations shortlisting RingCentral-class peers for multi-country voice + meetings + chat
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8x8 vs GoTo Connect
Remote-team UCaaS phone system with meetings and messaging — Phone System / CX / Contact Center ladders are custom-quote (no public seat dollars).
- Features comparison
- Pricing & plans
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8x8 vs Nextiva
SMB-friendly unified business communications — Core $15, Engage $25, Scale $75 per user/month annual, with messaging apps including WhatsApp and a Contact Center ladder from $75/agent.
- Features comparison
- Pricing & plans
Compare key capabilities side-by-side
Verified pricing and capability signals only — no invented third-party ratings.
| Feature | 8x8 | RingCentral | Dialpad | Zoom | Aircall |
|---|---|---|---|---|---|
| Starting price | $24.00/user/month | $20.00/user/month | $15.00/user/month | $15.00/user/month | $30.00/user/month |
| Free plan | No | No | No | Yes | No |
| Free trial | Yes | Yes | Yes | Yes | Yes |
Key takeaways
Mid-market and enterprise teams needing global UCaaS with a contact-centre path
Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite
Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
SMB and micro teams that need a real phone system with a low entry price and no 3-seat floor