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8x8 Review

BUSINESS COMMUNICATIONS SOFTWARE

Choose 8x8 when you need RingCentral-class global UCaaS with a serious contact-centre path and can accept quote-gated commercial complexity.

Last updated 2026-08-17Independent editorial review

  • Starting price

    $24.00/user/month

  • Free plan

    No

  • Free trial

    30 days

  • Best for

    Mid-market and enterprise teams needing global UCaaS with a contact-centre path

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SoftwareGlimpse review

8.6/10

Good

  • ease of use7
  • voice messaging quality10
  • routing workflows10
  • integrations9
  • analytics9
  • outbound tools7
How we score →

How 8x8 fits different sales scenarios

Use cases pair SoftwareGlimpse fit analysis with official workflow demos when ResearchMedia is linked — not brand promo videos from Overview.

  • 1Use case

    Business phone

    Give the business real phone numbers, shared answering, and call logging instead of personal mobiles.

    • Give the business real phone numbers, shared answering, and call logging instead of personal mobiles.
    • Mid-market and enterprise teams needing global UCaaS with a contact-centre path
    • 8x8 is positioned around One platform for voice, video, chat and contact centre — global communications for mid-market and enterprise teams. That focus is useful when buyers want a clear primary job rather than an everything-platform.

    SoftwareGlimpse fit analysis

    Global UCaaS envelope — phone, video, team chat, analytics

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  • 2Use case

    Sales calling & dialing

    Run outbound call volume with dialing tools and automatic CRM logging instead of hand-typed numbers.

    • Run outbound call volume with dialing tools and automatic CRM logging instead of hand-typed numbers.
    • Organisations shortlisting RingCentral-class peers for multi-country voice + meetings + chat
    • Global UCaaS envelope — phone, video, team chat, analytics

    SoftwareGlimpse fit analysis

    Clear contact-centre expansion path (X6–X8)

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  • 3Use case

    Team communication

    Move internal coordination out of personal messaging apps into channels the business controls.

    • Move internal coordination out of personal messaging apps into channels the business controls.
    • Buyers who want analytics/quality management inside the communications platform
    • Clear contact-centre expansion path (X6–X8)

    SoftwareGlimpse fit analysis

    Strong CRM and collaboration integrations

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  • 4Use case

    Contact center & queues

    Route inbound volume through IVR menus and queues with reporting managers can act on.

    • Route inbound volume through IVR menus and queues with reporting managers can act on.
    • Strong CRM and collaboration integrations

    SoftwareGlimpse fit analysis

    Multi-country calling positioning versus US-only SMB phones

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Use case information is based on product evidence and common customer workflows. Official demos illustrate vendor workflows; they are not SoftwareGlimpse testing claims.