SoftwareGlimpse

Microsoft Teams vs OpenPhone

Compare Microsoft Teams and OpenPhone on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20267 evidence sources9 screenshotsHow we compare

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Microsoft Teams

7.3/10

M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.

Best for

• Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
• Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
• IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features

Starting from $0.00/user/mo

Free plan available

Visit Microsoft Teams

VS

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

Microsoft Teams is better for

✓ CRM / CTI integrations

OpenPhone is better for

✓ Number / country coverage
✓ Power dialer
✓ Routing & IVR
✓ Analytics

Tie

• WhatsApp Business
• AI features

Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub

Choose OpenPhone if: SMB teams that want a modern shared business number with SMS and AI answering

See detailed comparison ↓

OpenPhone

7.5/10

Modern SMB shared business phone (also branded Quo) with shared numbers, SMS and Sona AI — Starter from $15/user/month annual.

Best for

• SMB teams that want a modern shared business number with SMS and AI answering
• Founders and small sales/support teams who need transparent per-seat pricing without a 3-licence floor
• Teams standardising on HubSpot/Salesforce once they move to Business

Starting from $15.00/user/mo

No free plan

Visit OpenPhone

Microsoft Teams vs OpenPhone at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingDepends
Microsoft Teams
OpenPhone
User / licence minimumDepends
Microsoft Teams
OpenPhone
Number / country coverageOpenPhone
Microsoft Teams
OpenPhone
Power dialerOpenPhone
Microsoft Teams
OpenPhone
WhatsApp BusinessTie
Microsoft Teams
OpenPhone

Which business communications is better for you?

Quick picks based on fit — not a universal ranking.

→ Microsoft Teams
Best for crm / cti integrations
Microsoft Teams leads on crm integrations (10/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ OpenPhone
Best for number / country coverage
Stronger cloud phone availability
→ OpenPhone
Best for power dialer
OpenPhone leads on power dialer (3/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ OpenPhone
Best for routing & ivr
OpenPhone leads on routing (5/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

The biggest differences

Where the products diverge most clearly on verified criteria.

Starting pricing
Depends
Microsoft Teams
Microsoft Teams researched starting price from $0/mo; a free plan is researched; OpenPhone researched starting price from $15/mo. Better value depends on seat minimums and add-ons.
OpenPhone
Microsoft Teams researched starting price from $0/mo; a free plan is researched; OpenPhone researched starting price from $15/mo. Better value depends on seat minimums and add-ons.
WhatsApp Business
Tie
Microsoft Teams
Microsoft Teams and OpenPhone have the same researched availability on whatsapp business (Microsoft Teams: not-supported; OpenPhone: not-supported).
OpenPhone
Microsoft Teams and OpenPhone have the same researched availability on whatsapp business (Microsoft Teams: not-supported; OpenPhone: not-supported).
Power dialer
OpenPhone wins
Microsoft Teams
Trails OpenPhone on this criterion
OpenPhone
OpenPhone leads on power dialer (3/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Routing & IVR
OpenPhone wins
Microsoft Teams
Trails OpenPhone on this criterion
OpenPhone
OpenPhone leads on routing (5/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
CRM / CTI integrations
Microsoft Teams wins
Microsoft Teams
Microsoft Teams leads on crm integrations (10/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
OpenPhone
Trails Microsoft Teams on this criterion

Which should you choose?

Choose Microsoft Teams if

Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features

Choose OpenPhone if

SMB teams that want a modern shared business number with SMS and AI answering
Founders and small sales/support teams who need transparent per-seat pricing without a 3-licence floor
Teams standardising on HubSpot/Salesforce once they move to Business

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

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