SoftwareGlimpse

Insightly vs SAP Customer Experience

Compare Insightly and SAP Customer Experience on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 20, 20266 evidence sources13 screenshotsHow we compare

Compare another

Insightly

6.9/10

CRM plus project management for service-oriented SMBs, with automation and AI on higher plans.

Best for

• Insightly fits many small-business CRM evaluations
• Insightly is evaluated here as a CRM/sales tool
• Insightly combines CRM and project management for service-oriented SMB teams.

Starting from $29.00/user/mo

No free plan

Visit Insightly

VS

Our verdict

No universal winner

There is no universal winner between Insightly and SAP Customer Experience. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.

Insightly is better for

✓ Ease of use
✓ Administration
✓ Value for money

SAP Customer Experience is better for

✓ Pipeline management
✓ Sales automation
✓ Email capabilities
✓ Reporting

Choose Insightly if: Insightly fits many small-business CRM evaluations

Choose SAP Customer Experience if: Enterprise customer experience and sales cloud for SAP-centric organizations needing CRM aligned with SAP ERP.

See detailed comparison ↓

SAP Customer Experience

6.9/10

SAP Customer Experience / Sales Cloud; custom enterprise quote only.

Best for

• Enterprise customer experience and sales cloud for SAP-centric organizations needing CRM aligned with SAP ERP.

No free plan

Visit SAP Customer Experience

Insightly vs SAP Customer Experience at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Ease of useInsightly
Insightly
SAP Customer Experience
Pipeline managementSAP Customer Experience
Insightly
SAP Customer Experience
Sales automationSAP Customer Experience
Insightly
SAP Customer Experience
Email capabilitiesSAP Customer Experience
Insightly
SAP Customer Experience
ReportingSAP Customer Experience
Insightly
SAP Customer Experience

Which CRM is better for you?

Quick picks based on fit — not a universal ranking.

→ Insightly
Best for ease of use
Insightly leads on ease of use (7/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Insightly
Best for administration
Insightly leads on administration (7/10 vs 4/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Insightly
Best for value for money
Insightly leads on value for money (8/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ SAP Customer Experience
Best for pipeline management
SAP Customer Experience leads on pipeline management (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ SAP Customer Experience
Best for sales automation
SAP Customer Experience leads on sales automation (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ SAP Customer Experience
Best for email capabilities
Stronger coverage across email sync, email tracking, email sequences, call functionality. editorial scores are close (6/10 vs 6/10).

The biggest differences

Where the products diverge most clearly on verified criteria.

Pipeline management
SAP Customer Experience wins
Insightly
Trails SAP Customer Experience on this criterion
SAP Customer Experience
SAP Customer Experience leads on pipeline management (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Email capabilities
SAP Customer Experience wins
Insightly
Trails SAP Customer Experience on this criterion
SAP Customer Experience
Stronger coverage across email sync, email tracking, email sequences, call functionality. editorial scores are close (6/10 vs 6/10).
Sales automation
SAP Customer Experience wins
Insightly
Trails SAP Customer Experience on this criterion
SAP Customer Experience
SAP Customer Experience leads on sales automation (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Reporting
SAP Customer Experience wins
Insightly
Trails SAP Customer Experience on this criterion
SAP Customer Experience
SAP Customer Experience leads on reporting (6/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Value for money
Insightly wins
Insightly
Insightly leads on value for money (8/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
SAP Customer Experience
Trails Insightly on this criterion

Which should you choose?

Choose Insightly if

Insightly fits many small-business CRM evaluations
Insightly is evaluated here as a CRM/sales tool
Insightly combines CRM and project management for service-oriented SMB teams.

Choose SAP Customer Experience if

Enterprise customer experience and sales cloud for SAP-centric organizations needing CRM aligned with SAP ERP.

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

Still deciding between Insightly and SAP Customer Experience?

Use Find My CRM for a shortlist matched to your priorities, or build another side-by-side comparison.

Find My CRM Compare another

Independent criterion outcomes
No invented scores or prices
Affiliate links never change winners

Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.