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Keap Review

CRM SOFTWARE

Keap fits SMBs that want automation and marketing tools bundled with CRM. Max Ignite at $249/mo annual is the entry point for two users. Scores reflect first-party research, not hands-on lab testing.

Last updated 2026-08-15Independent editorial review
  • Starting price

    $249.00/user/month

  • Free plan

    No

  • Free trial

    Yes

  • Best for

    Small businesses needing CRM + marketing automation in one platform

Some links may be affiliate links — we may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Affiliate disclosure

SoftwareGlimpse review

7/10

Good

  • Ease of use7
  • Pipeline management7
  • Sales automation9
  • Email capabilities8
  • Reporting7
  • Customization7
How we score →
By Lee M.FounderReviewed

See Keap in action

Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.

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Official vendor tutorial

How to Navigate in Your Dashboard - Keap Tutorial

What this shows

  • Keap dashboard navigation
  • UI orientation as presented by Keap

Pricing

USD list prices from Keap pricing page embedded plans (Aug 2026): Max Ignite $249/mo annual ($299 monthly), Max Grow $329/mo annual ($399 monthly), Max Scale $499/mo annual ($599 monthly). Plans include 2 user licenses; additional users $39/mo. Voice/SMS marketing tiers start included then $24–$279/mo. Free trial available; no permanent free plan. Annual contracts may include early-termination fee. Verify current packaging on keap.com/pricing.Full pricing details →
  • Max Ignite

    Most popular

    $299.00

    per month

    • includedUsers: 2
  • Max Grow

    $399.00

    per month

    • includedUsers: 2
  • Max Scale

    $599.00

    per month

    • includedUsers: 2

Product screenshots

Verified captures from Keap's product interface.

Keap homepage product marketing view

Keap product experience as shown on the official homepage.

Official Keap marketing UI asset

https://keap.com/ · Checked 2026-08-13

How Keap works

SoftwareGlimpse teaching diagrams grounded in product concepts — not vendor UI screenshots.

Keap lead management teaching diagram

SoftwareGlimpse teaching diagram: how Keap lead management captures, qualifies, and converts leads.

SoftwareGlimpse original teaching diagram — grounded in official product concepts; not a vendor UI capture

https://help.keap.com/ · Checked 2026-08-15

Our verdict

Keap is a strong SMB CRM + marketing automation suite for small businesses that need campaigns, automations, and payments together — not a cheap pipeline-only CRM. Max Ignite at $249/mo annual is the practical entry; budget additional users at $39/mo. This review is based on first-party product and pricing research — not hands-on product testing.

Best for

  • Small businesses needing CRM + marketing automation in one platform
  • Service businesses that invoice/take payments in-CRM
  • Teams ready to adopt campaign automations rather than pipeline-only tools

Not ideal for

  • Buyers seeking a free forever or sub-$20/user simple CRM
  • Pipeline-first sales teams that want Pipedrive-style boards without marketing suite weight
  • Orgs needing enterprise-grade customization without SMB packaging constraints

Bottom line

Three Max plans (Ignite, Grow, Scale). USD list pricing from $249/mo (Ignite, annual) to $499/mo (Scale, annual). Includes 2 users; additional users $39/mo. Free trial; no free plan.

Keap pros and cons

Pros

  • Marketing + sales automation library tailored to small businesses
  • Email/SMS campaigns and AI content/automation assistants
  • Native payments/checkout alongside CRM records
  • Clear Max Ignite/Grow/Scale packaging with included two-user base
  • Documented mobile app and appointment/scheduling workflows

Cons

  • High entry price versus simple CRM alternatives
  • Additional users add $39/mo each on top of base plans
  • Annual-contract early-termination fee risk
  • Pipeline UX is secondary to automation/marketing story
  • Voice/SMS overages and tier add-ons can complicate cost

Pricing comparison

Full comparison →
 Keap(this review)ACT!AffinityAgile CRMApptivo
Starting price$249.00/user/monthCustom quote$166.67/user/month$8.99/user/month$15.00/user/month
Free planNoNoNoYesNo
Free trialYesYesNoNoYes

Use cases for Keap

Keap may not be the best fit if…

  • · Buyers seeking a free forever or sub-$20/user simple CRM
  • · Pipeline-first sales teams that want Pipedrive-style boards without marketing suite weight
  • · Orgs needing enterprise-grade customization without SMB packaging constraints

Keap guides

Setup, implementation, migration, plans, and worth-it walkthroughs for this product.

Affiliate disclosure: some links may be affiliate links. We may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Full disclosure

Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.

Part of CRM · Small Business CRM

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