Freshsales Review

CRM SOFTWARE

Freshsales is a solid CRM choice for smb and mid-market teams wanting crm + phone/email engagement. Scores reflect live first-party pricing/product research — not hands-on product testing.

Last updated 2026-08-15Independent editorial review

Starting price
$9.00/user/month
Free plan
No
Free trial
21 days
Best for
SMB and mid-market teams wanting CRM + phone/email engagement

Visit Freshsales

View pricing

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SoftwareGlimpse review

7.8/10

Good

Ease of use8
Pipeline management8
Sales automation8
Email capabilities7
Reporting8
Customization8

How we score →

All features

19 features

Official demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.

Contact management
Growth
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Growth
Included in
✓ Growth
✓ Pro
✓ Enterprise
What the demo shows
Freshsales leads/contacts/accounts/deals concepts
core CRM objects as presented by Freshsales
Source: Official Freshsales
This video is hosted on YouTube
This content is hosted by YouTube. The player loads only after you allow marketing cookies.
Official vendor tutorial
What are leads, contacts, accounts, and deals in Freshsales CRM?
What this shows
Freshsales leads/contacts/accounts/deals concepts
core CRM objects as presented by Freshsales
• Freshsales leads/contacts/accounts/deals concepts
• core CRM objects as presented by Freshsales
Lead management
Growth
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Growth
Included in
✓ Growth
✓ Pro
✓ Enterprise
What the demo shows
Web form lead capture and routing as presented by Freshsales
Source: Official Freshworks
This video is hosted on YouTube
This content is hosted by YouTube. The player loads only after you allow marketing cookies.
Official vendor tutorial
Web Forms Overview | Freshsales CRM
How Freshsales web forms capture and route inbound leads into CRM records.
What this shows
Web form lead capture and routing as presented by Freshsales
• Web form lead capture and routing as presented by Freshsales
Pipeline management
Growth
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Growth
Kanban view and contact lifecycle stages on Growth+.
Included in
✓ Growth
✓ Pro
✓ Enterprise
SoftwareGlimpse teaching diagram: how Freshsales pipelines move deals through stages.
Screenshot source ↗
Deal management
Growth
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Growth
Included in
✓ Growth
✓ Pro
✓ Enterprise
SoftwareGlimpse teaching diagram: how Freshsales pipelines move deals through stages.
Screenshot source ↗
Custom fields
Growth
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Growth
Included in
✓ Growth
✓ Pro
✓ Enterprise
Custom pipelines
Growth
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Growth
Included in
✓ Growth
✓ Pro
✓ Enterprise
SoftwareGlimpse teaching diagram: how Freshsales pipelines move deals through stages.
Screenshot source ↗
Mobile app
Growth
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Growth
Included in
✓ Growth
✓ Pro
✓ Enterprise
Email sync
Growth
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Growth
Included in
✓ Growth
✓ Pro
✓ Enterprise
Email sequences
Pro
SoftwareGlimpse assessment: Plan-dependent
What it supports
Entry point: Pro
Sales sequences listed on Pro+.
Limitations
May require a higher plan than the entry tier
Included in
– Growth
✓ Pro
✓ Enterprise
Workflow automation
Growth
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Growth
Basic workflows on Growth; deeper on higher plans.
Included in
✓ Growth
✓ Pro
✓ Enterprise
SoftwareGlimpse teaching diagram: how Freshsales workflow automation applies rules after record changes.
Screenshot source ↗
Sales automation
Growth
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Growth
Included in
✓ Growth
✓ Pro
✓ Enterprise
Freshsales product marketing hero visual.
Screenshot source ↗
Reporting
Growth
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Growth
Included in
✓ Growth
✓ Pro
✓ Enterprise
Forecasting
Enterprise
SoftwareGlimpse assessment: Plan-dependent
What it supports
Entry point: Enterprise
Forecasting insights called out on Enterprise.
Limitations
May require a higher plan than the entry tier
Included in
– Growth
– Pro
✓ Enterprise
Lead scoring
Pro
SoftwareGlimpse assessment: Plan-dependent
What it supports
Entry point: Pro
Contact scoring on Pro+; Freddy intent scores marketed.
Limitations
May require a higher plan than the entry tier
Included in
– Growth
✓ Pro
✓ Enterprise
SoftwareGlimpse teaching diagram: how Freshsales lead management captures, qualifies, and converts leads.
Screenshot source ↗
AI assistance
Growth
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Growth
Included in
✓ Growth
✓ Pro
✓ Enterprise
Call functionality
Growth
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Growth
Chat, email, and phone called out on Growth.
Included in
✓ Growth
✓ Pro
✓ Enterprise
Integrations
Growth
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Growth
Included in
✓ Growth
✓ Pro
✓ Enterprise
Territory management
Pro
SoftwareGlimpse assessment: Plan-dependent
What it supports
Entry point: Pro
Limitations
May require a higher plan than the entry tier
Included in
– Growth
✓ Pro
✓ Enterprise
SoftwareGlimpse teaching diagram: how Freshsales pipelines move deals through stages.
Screenshot source ↗
Audit logs
Enterprise
SoftwareGlimpse assessment: Plan-dependent
What it supports
Entry point: Enterprise
Audit logs listed as Enterprise on Freshsales pricing research.
Limitations
May require a higher plan than the entry tier
Included in
– Growth
– Pro
✓ Enterprise

All features

Contact management

What are leads, contacts, accounts, and deals in Freshsales CRM?

What this shows

Lead management

Web Forms Overview | Freshsales CRM

What this shows

Pipeline management

Deal management

Custom fields

Custom pipelines

Mobile app

Email sync

Email sequences

Workflow automation

Sales automation

Reporting

Forecasting

Lead scoring

AI assistance

Call functionality

Integrations

Territory management

Audit logs