Freshsales is a solid CRM choice for smb and mid-market teams wanting crm + phone/email engagement. Scores reflect live first-party pricing/product research — not hands-on product testing.
Starting price
$9.00/user/month
Free plan
No
Free trial
21 days
Best for
SMB and mid-market teams wanting CRM + phone/email engagement
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SoftwareGlimpse review
7.8/10
Good
Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.
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Official vendor tutorial
Verified captures from Freshsales's product interface.
Freshsales product marketing hero visual.
Official Freshworks DAM asset
https://www.freshworks.com/crm/sales/ · Checked 2026-08-13
SoftwareGlimpse teaching diagrams grounded in product concepts — not vendor UI screenshots.
SoftwareGlimpse teaching diagram: how Freshsales pipelines move deals through stages.
SoftwareGlimpse original teaching diagram — grounded in official product concepts; not a vendor UI capture
https://crmsupport.freshworks.com/support/solutions · Checked 2026-08-15
Freshsales is a solid CRM choice for smb and mid-market teams wanting crm + phone/email engagement. Scores reflect live first-party pricing/product research — not hands-on product testing.
Bottom line
USD list prices from Freshworks Freshsales pricing page/NEXT_DATA (Aug 2026): Growth $9/$11, Pro $39/$47, Enterprise $59/$71 per user/mo (annual/monthly). 21-day free trial. Add-ons: branded documents $19/user/mo; Freddy AI Agent $49/100 sessions. Plan cards do not list a free forever tier despite some SEO copy mentioning free plan.
| Freshsales(this review) | ACT! | Affinity | Agile CRM | Apptivo | |
|---|---|---|---|---|---|
| Starting price | $9.00/user/month | Custom quote | $166.67/user/month | $8.99/user/month | $15.00/user/month |
| Free plan | No | No | No | Yes | No |
| Free trial | Yes | Yes | No | No | Yes |
Pipeline management
Track deals through stages, keep ownership clear, and see where opportunities stall.
Explore use case →Lead management
Capture, qualify, and route leads before they become pipeline deals.
Explore use case →Email outreach
Connect sales email sequences and tracking to CRM records.
Explore use case →Reporting
Forecast and pipeline reporting managers can trust without spreadsheet rebuilds.
Explore use case →Outbound sales
Run targeted outbound sequences with ownership, logging, and clear next steps in CRM.
Explore use case →Inbound sales
Capture inbound demand, assign owners fast, and qualify into pipeline without inbox chaos.
Explore use case →Freshsales may not be the best fit if…
Setup, implementation, migration, plans, and worth-it walkthroughs for this product.
Interactive helpers use recommendation criteria — affiliate status never changes outcomes.
