Dynamics 365 Sales is a strong enterprise CRM for Microsoft shops and a weak fit for simple SMB pipeline buyers. Scores reflect live first-party pricing/product research — not hands-on product testing.
Starting price
$65.00/user/month
Free plan
No
Free trial
30 days
Best for
Mid-market and enterprise teams standardized on Microsoft 365
SoftwareGlimpse review
7.3/10
Good
Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.
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Official vendor video
How Dynamics 365 Sales Development Agent supports pipeline and lead development workflows.
Verified captures from Dynamics 365's product interface.
Official Dynamics 365 Sales product marketing visual.
SoftwareGlimpse teaching diagrams grounded in product concepts — not vendor UI screenshots.
SoftwareGlimpse teaching diagram: how Dynamics 365 pipelines move deals through stages.
Entity field audit 100/100
Microsoft Dynamics 365 Sales CRM for pipeline management, forecasting, Microsoft 365 interoperation, and Copilot/agent workflows.
Pricing: 4 documented plans · entry paid: Sales Professional · trial documented on at least one plan
Evidence: Research/data-based (no completed hands-on test) · Latest verification/research signal: 2026-08-14T06:00:00.000Z · Editorial assessment: approved
Next step: Compare against peers: ACT! vs Dynamics 365
Dynamics 365 Sales is a strong enterprise CRM for Microsoft 365 organizations that need deep sales force automation, Copilot assistance, and Power Platform extensibility. It is a weak fit for simple SMB pipeline CRM buyers seeking lightweight tools. This review is based on first-party Microsoft product, pricing, and Learn documentation — not hands-on product testing.
Bottom line
Three published USD Sales plans billed per user: Professional $65, Enterprise $105, and Premium $150 per month when paid yearly. Microsoft also lists a free trial and a variable-price Relationship Sales bundle (Sales Enterprise + LinkedIn Sales Navigator, 10-seat minimum). Monthly list prices were not published on the compared pricing cards reviewed.
| Dynamics 365(this review) | ACT! | Affinity | Agile CRM | Apptivo | |
|---|---|---|---|---|---|
| Starting price | $65.00/user/month | Custom quote | $166.67/user/month | $8.99/user/month | $15.00/user/month |
| Free plan | No | No | No | Yes | No |
| Free trial | Yes | Yes | No | No | Yes |
Pipeline management
Track deals through stages, keep ownership clear, and see where opportunities stall.
Explore use case →Lead management
Capture, qualify, and route leads before they become pipeline deals.
Explore use case →Sales automation
Reduce repetitive follow-ups with workflows that still need human judgment.
Explore use case →Account management
Own post-sale accounts with stakeholders, renewals, and expansion opportunities in one place.
Explore use case →Complex sales processes
Coordinate multi-stakeholder deals with stages, approvals, and shared buying-group context.
Explore use case →Inbound sales
Capture inbound demand, assign owners fast, and qualify into pipeline without inbox chaos.
Explore use case →Dynamics 365 may not be the best fit if…
Setup, implementation, migration, plans, and worth-it walkthroughs for this product.
Interactive helpers use recommendation criteria — affiliate status never changes outcomes.
