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Dynamics 365 Review

CRM SOFTWARE

Dynamics 365 Sales is a strong enterprise CRM for Microsoft shops and a weak fit for simple SMB pipeline buyers. Scores reflect live first-party pricing/product research — not hands-on product testing.

Last updated 2026-08-15Independent editorial review
  • Starting price

    $65.00/user/month

  • Free plan

    No

  • Free trial

    30 days

  • Best for

    Mid-market and enterprise teams standardized on Microsoft 365

SoftwareGlimpse review

7.3/10

Good

  • Ease of use5
  • Pipeline management8
  • Sales automation8
  • Email capabilities8
  • Reporting8
  • Customization9
How we score →
By Lee M.FounderReviewed

See Dynamics 365 in action

Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.

This video is hosted on YouTube

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Official vendor video

Supercharge your pipeline with Sales Development Agent

How Dynamics 365 Sales Development Agent supports pipeline and lead development workflows.

What this shows

  • Sales Development Agent surfaces as Microsoft presents them for Dynamics 365 Sales
  • Pipeline and lead development workflows in the official product demo

Pricing

USD list prices from Microsoft Dynamics 365 Sales pricing (Aug 2026): Professional $65 / Enterprise $105 / Premium $150 per user/month when paid yearly. Monthly list prices not published on the compared cards. Relationship Sales is variable/contact pricing with a 10-seat minimum. Copilot Credits: 1,000/user/month included on Premium; additional credits via pay-as-you-go or prepaid. Prices vary by currency/region; verify on vendor checkout.Full pricing details →
  • Sales Professional

    $65.00

    per user / month (annual billing rate shown)

  • Sales Enterprise

    Most popular

    $105.00

    per user / month (annual billing rate shown)

  • Sales Premium

    $150.00

    per user / month (annual billing rate shown)

  • Microsoft Relationship Sales

    Custom

    Contact sales

Product screenshots

Verified captures from Dynamics 365's product interface.

Dynamics 365 Sales product overview visual

Official Dynamics 365 Sales product marketing visual.

Official Microsoft CDN asset from Sales PDP

https://www.microsoft.com/en-us/dynamics-365/products/sales · Checked 2026-08-14

How Dynamics 365 works

SoftwareGlimpse teaching diagrams grounded in product concepts — not vendor UI screenshots.

Dynamics 365 pipeline stages teaching diagram

SoftwareGlimpse teaching diagram: how Dynamics 365 pipelines move deals through stages.

SoftwareGlimpse original teaching diagram — grounded in official product concepts; not a vendor UI capture

https://learn.microsoft.com/en-us/dynamics365/sales/ · Checked 2026-08-15

Our verdict

Dynamics 365 Sales is a strong enterprise CRM for Microsoft 365 organizations that need deep sales force automation, Copilot assistance, and Power Platform extensibility. It is a weak fit for simple SMB pipeline CRM buyers seeking lightweight tools. This review is based on first-party Microsoft product, pricing, and Learn documentation — not hands-on product testing.

Best for

  • Mid-market and enterprise teams standardized on Microsoft 365
  • Sales orgs needing Outlook/Teams-centric CRM workflows
  • Buyers who want Copilot and sales agents on Dataverse
  • Companies that will use Power Platform to extend sales processes

Not ideal for

  • Simple SMB buyers who mainly need a visual pipeline board
  • Teams seeking the lowest-cost per-seat CRM
  • Organizations without Microsoft ecosystem leverage
  • Buyers unwilling to staff CRM/admin ownership

Bottom line

Three published USD Sales plans billed per user: Professional $65, Enterprise $105, and Premium $150 per month when paid yearly. Microsoft also lists a free trial and a variable-price Relationship Sales bundle (Sales Enterprise + LinkedIn Sales Navigator, 10-seat minimum). Monthly list prices were not published on the compared pricing cards reviewed.

Dynamics 365 pros and cons

Pros

  • Native Microsoft 365, Outlook, and Teams sales workflow interoperation
  • Documented Copilot insights, email assistance, and Premium sales agents
  • Strong forecasting, dashboards, and Power BI analytics story
  • Power Platform / Dataverse customization and extensibility
  • Clear Professional → Enterprise → Premium ladder with published USD list prices

Cons

  • High per-seat list pricing versus SMB pipeline CRMs
  • Enterprise admin and licensing complexity (Copilot Credits, add-on licenses)
  • Heavier learning curve than visual-board-first SMB CRMs
  • Advanced AI/agent value concentrated on Enterprise/Premium
  • Relationship Sales and some Teams/Power capabilities add variable cost

Pricing comparison

Full comparison →
 Dynamics 365(this review)ACT!AffinityAgile CRMApptivo
Starting price$65.00/user/monthCustom quote$166.67/user/month$8.99/user/month$15.00/user/month
Free planNoNoNoYesNo
Free trialYesYesNoNoYes

Use cases for Dynamics 365

Dynamics 365 may not be the best fit if…

  • · Simple SMB buyers who mainly need a visual pipeline board
  • · Teams seeking the lowest-cost per-seat CRM
  • · Organizations without Microsoft ecosystem leverage
  • · Buyers unwilling to staff CRM/admin ownership

Dynamics 365 guides

Setup, implementation, migration, plans, and worth-it walkthroughs for this product.

Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.

Part of CRM · Sales CRM

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