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Close Review

CRM SOFTWARE

Close is a solid CRM choice for inside sales and outbound teams that live on phone/email/sms. Scores reflect live first-party pricing/product research — not hands-on product testing.

Last updated 2026-08-15Independent editorial review
  • Starting price

    $9.00/user/month

  • Free plan

    No

  • Free trial

    14 days

  • Best for

    Inside sales and outbound teams that live on phone/email/SMS

Some links may be affiliate links — we may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Affiliate disclosure

SoftwareGlimpse review

7.4/10

Good

  • Ease of use8
  • Pipeline management8
  • Sales automation8
  • Email capabilities8
  • Reporting7
  • Customization7
How we score →
By Lee M.FounderReviewed

See Close in action

Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.

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Official vendor tutorial

Getting Started with Opportunity Pipelines in Close | How to Track and Manage Your Deals

What this shows

  • Close opportunity pipeline setup
  • deal tracking as presented by Close

Pricing

USD list prices from Close pricing page (Aug 2026): Solo $9/$19, Essentials $35/$49, Growth $99/$109, Scale $139/$149 per user/mo (annual/monthly). 14-day free trial includes calling/AI credits. Calling usage, phone lines, Call Assistant, and extra orgs are add-on/usage costs. Verify current pricing on vendor page.Full pricing details →

Product screenshots

Verified captures from Close's product interface.

Close CRM lead view

Lead view showing opportunity context in Close.

Official Close homepage marketing UI asset

https://www.close.com · Checked 2026-08-13

How Close works

SoftwareGlimpse teaching diagrams grounded in product concepts — not vendor UI screenshots.

Close pipelines teaching diagram

SoftwareGlimpse teaching diagram: how Close pipelines move deals through stages.

SoftwareGlimpse original teaching diagram — grounded in official product concepts; not a vendor UI capture

https://help.close.com/ · Checked 2026-08-15

Our verdict

Close is a solid CRM choice for inside sales and outbound teams that live on phone/email/sms. Scores reflect live first-party pricing/product research — not hands-on product testing.

Best for

  • Inside sales and outbound teams that live on phone/email/SMS
  • Teams that want AI (Chloe) working leads inside the CRM
  • SMBs replacing disconnected dialer + CRM stacks

Not ideal for

  • Buyers seeking the cheapest visual pipeline CRM
  • Teams that mainly need marketing automation suites
  • Orgs that need free forever CRM

Bottom line

USD list prices from Close pricing page (Aug 2026): Solo $9/$19, Essentials $35/$49, Growth $99/$109, Scale $139/$149 per user/mo (annual/monthly). 14-day free trial includes calling/AI credits. Calling usage, phone lines, Call Assistant, and extra orgs are add-on/usage costs. Verify current pricing on vendor page.

Close pros and cons

Pros

  • Native calling, email, and SMS in one sales inbox
  • Chloe AI agent for calling, qualification, follow-ups, and meeting booking
  • Clear Solo→Scale ladder for outbound teams
  • Automatic call logging and AI lead summaries
  • Workflow automation for high-velocity selling

Cons

  • Growth/Scale seat pricing is expensive versus pipeline-first CRMs
  • Calling usage and premium phone add-ons increase total cost of ownership
  • AI credit pools refresh monthly without rollover
  • Advanced automation depth is plan-gated to Growth/Scale
  • Less marketplace breadth than Pipedrive-style ecosystems

Pricing comparison

Full comparison →
 Close(this review)ACT!AffinityAgile CRMApptivo
Starting price$9.00/user/monthCustom quote$166.67/user/month$8.99/user/month$15.00/user/month
Free planNoNoNoYesNo
Free trialYesYesNoNoYes

Use cases for Close

Close may not be the best fit if…

  • · Buyers seeking the cheapest visual pipeline CRM
  • · Teams that mainly need marketing automation suites
  • · Orgs that need free forever CRM

Close guides

Setup, implementation, migration, plans, and worth-it walkthroughs for this product.

Affiliate disclosure: some links may be affiliate links. We may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Full disclosure

Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.

Part of CRM · Sales CRM

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