SoftwareGlimpse

Microsoft Teams vs RingCentral

Compare Microsoft Teams and RingCentral on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20268 evidence sources9 screenshotsHow we compare

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Microsoft Teams

7.3/10

M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.

Best for

• Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
• Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
• IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features

Starting from $0.00/user/mo

Free plan available

Visit Microsoft Teams

VS

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

Microsoft Teams is better for

✓ CRM / CTI integrations

RingCentral is better for

✓ Number / country coverage
✓ Power dialer
✓ WhatsApp Business
✓ Routing & IVR

Tie

• AI features

Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub

Choose RingCentral if: Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite

See detailed comparison ↓

RingCentral

8.8/10

Enterprise-grade UCaaS / cloud phone platform (RingEX) with deep call routing, video, team messaging and contact-centre options — Core from ~$20/user/month annual.

Best for

• Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite
• Organisations that need serious call routing and a path into contact centre (RingCX)
• Buyers who want CRM/helpdesk connectors and analytics as part of the phone system

Starting from $20.00/user/mo

No free plan

Visit RingCentral

Microsoft Teams vs RingCentral at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingDepends
Microsoft Teams
RingCentral
User / licence minimumDepends
Microsoft Teams
RingCentral
Number / country coverageRingCentral
Microsoft Teams
RingCentral
Power dialerRingCentral
Microsoft Teams
RingCentral
WhatsApp BusinessRingCentral
Microsoft Teams
RingCentral

Which business communications is better for you?

Quick picks based on fit — not a universal ranking.

→ Microsoft Teams
Best for crm / cti integrations
Microsoft Teams leads on crm integrations (10/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ RingCentral
Best for number / country coverage
Stronger cloud phone availability
→ RingCentral
Best for power dialer
RingCentral leads on power dialer (3/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ RingCentral
Best for whatsapp business
Stronger whatsapp business availability

The biggest differences

Where the products diverge most clearly on verified criteria.

Starting pricing
Depends
Microsoft Teams
Microsoft Teams researched starting price from $0/mo; a free plan is researched; RingCentral researched starting price from $20/mo. Better value depends on seat minimums and add-ons.
RingCentral
Microsoft Teams researched starting price from $0/mo; a free plan is researched; RingCentral researched starting price from $20/mo. Better value depends on seat minimums and add-ons.
WhatsApp Business
RingCentral wins
Microsoft Teams
Trails RingCentral on this criterion
RingCentral
Stronger whatsapp business availability
Power dialer
RingCentral wins
Microsoft Teams
Trails RingCentral on this criterion
RingCentral
RingCentral leads on power dialer (3/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Routing & IVR
RingCentral wins
Microsoft Teams
Trails RingCentral on this criterion
RingCentral
RingCentral leads on routing (5/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
CRM / CTI integrations
Microsoft Teams wins
Microsoft Teams
Microsoft Teams leads on crm integrations (10/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
RingCentral
Trails Microsoft Teams on this criterion

Which should you choose?

Choose Microsoft Teams if

Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features

Choose RingCentral if

Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite
Organisations that need serious call routing and a path into contact centre (RingCX)
Buyers who want CRM/helpdesk connectors and analytics as part of the phone system

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

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