SoftwareGlimpse
Updated 2026-08-18

Cisco Webex alternatives

Approved substitutes for Cisco Webex from existing SoftwareGlimpse catalogue peers and editorial assessments. This is a job-fit list, not a ranked best-of.

Looking beyond

Cisco Webex logo

Cisco Webex

8/10

Enterprise UC suite (meetings, messaging, Webex Calling) — Meet/Suite published floors; Calling and Contact Center often quote-layered.

Read our full Cisco Webex review →

Best overall alternative

Zoom logo

Zoom

8.4/10

Zoom is a catalogue substitute when Organisations already standardised on Zoom meetings that want to add Zoom Phone. Stay with Cisco Webex when Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging). Reasons come from approved editorial assessments — not a ranked best-of list.

See how we compare →

Best Cisco Webex alternatives

  • 1
    Zoom logo

    Zoom

    Best overall

    Zoom is a catalogue substitute when Organisations already standardised on Zoom meetings that want to add Zoom Phone. Stay with Cisco Webex when Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging). Reasons come from approved editorial assessments — not a ranked best-of list.

    Best for
    Organisations already standardised on Zoom meetings that want to add Zoom Phone
    Starting price
    See pricing
    View review
    Visit website
  • 2
    RingCentral logo

    RingCentral

    RingCentral is a catalogue substitute when Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite. Stay with Cisco Webex when Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging). Reasons come from approved editorial assessments — not a ranked best-of list.

    Best for
    Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite
    Starting price
    See pricing
    View review
    Visit website
  • 3
    8x8 logo

    8x8

    8x8 is a catalogue substitute when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Stay with Cisco Webex when Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging). Reasons come from approved editorial assessments — not a ranked best-of list.

    Best for
    Mid-market and enterprise teams needing global UCaaS with a contact-centre path
    Starting price
    See pricing
    View review
    Visit website
  • 4
    Microsoft Teams logo

    Microsoft Teams

    Microsoft Teams is a catalogue substitute when Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub. Stay with Cisco Webex when Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging). Reasons come from approved editorial assessments — not a ranked best-of list.

    Best for
    Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
    Starting price
    See pricing
    View review
    Visit website
  • 5
    Dialpad logo

    Dialpad

    Dialpad is a catalogue substitute when Teams that want AI transcription and call summaries included in the cloud phone licence. Stay with Cisco Webex when Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging). Reasons come from approved editorial assessments — not a ranked best-of list.

    Best for
    Teams that want AI transcription and call summaries included in the cloud phone licence
    Starting price
    See pricing
    View review
    Visit website

Compare alternatives side by side

Some links may be affiliate links — we may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Affiliate disclosure

Alternative details

Zoom

Zoom is a catalogue substitute when Organisations already standardised on Zoom meetings that want to add Zoom Phone. Stay with Cisco Webex when Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging). Reasons come from approved editorial assessments — not a ranked best-of list.

Better when

  • Organisations already standardised on Zoom meetings that want to add Zoom Phone
  • Hybrid teams that need video-first collaboration with optional cloud PBX

Worse when

  • Buyers who need WhatsApp Business or a shared customer inbox as a primary channel
  • Contact-centre teams that need RingCX/Support-class routing without add-ons

Key tradeoff: Zoom fits Organisations already standardised on Zoom meetings that want to add Zoom Phone; Cisco Webex fits Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging).

RingCentral

RingCentral is a catalogue substitute when Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite. Stay with Cisco Webex when Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging). Reasons come from approved editorial assessments — not a ranked best-of list.

Better when

  • Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite
  • Organisations that need serious call routing and a path into contact centre (RingCX)

Worse when

  • Budget-first micro teams that need the cheapest transparent per-seat VoIP
  • Buyers who expect AI Receptionist / Conversational Intelligence included in Core

Key tradeoff: RingCentral fits Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite; Cisco Webex fits Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging).

8x8

8x8 is a catalogue substitute when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Stay with Cisco Webex when Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging). Reasons come from approved editorial assessments — not a ranked best-of list.

Better when

  • Mid-market and enterprise teams needing global UCaaS with a contact-centre path
  • Organisations shortlisting RingCentral-class peers for multi-country voice + meetings + chat

Worse when

  • Micro teams that need the simplest transparent SMB shared phone
  • Buyers who refuse quote-gated or fee-layered commercial structures

Key tradeoff: 8x8 fits Mid-market and enterprise teams needing global UCaaS with a contact-centre path; Cisco Webex fits Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging).

Microsoft Teams

Microsoft Teams is a catalogue substitute when Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub. Stay with Cisco Webex when Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging). Reasons come from approved editorial assessments — not a ranked best-of list.

Better when

  • Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
  • Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors

Worse when

  • Buyers shortlisting a primary cloud phone / contact-centre system
  • Sales teams that need power dialer, SMS campaigns or WhatsApp Business

Key tradeoff: Microsoft Teams fits Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub; Cisco Webex fits Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging).

Dialpad

Dialpad is a catalogue substitute when Teams that want AI transcription and call summaries included in the cloud phone licence. Stay with Cisco Webex when Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging). Reasons come from approved editorial assessments — not a ranked best-of list.

Better when

  • Teams that want AI transcription and call summaries included in the cloud phone licence
  • SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor

Worse when

  • Buyers who need power dialer on the cheapest Connect seat
  • Enterprises that want one quoted UCaaS+contact-centre bundle without product-tab shopping

Key tradeoff: Dialpad fits Teams that want AI transcription and call summaries included in the cloud phone licence; Cisco Webex fits Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging).

Editorial note

Stay on Cisco Webex when Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging). Move to Zoom when Organisations already standardised on Zoom meetings that want to add Zoom Phone. Move to RingCentral when Mid-market and enterprise teams standardising on one UCaaS phone + meetings + messaging suite. Move to 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Move to Microsoft Teams when Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub. Not a ranked best-of list — affiliate relationships never set the order.

How to choose a Cisco Webex alternative

  • Define your priorities

    List must-have workflows, team size, and budget before you fall for a feature checklist.

  • Compare your options

    Use the same criteria across products — and ignore affiliate status when you weigh fit.

  • Test before you decide

    Trial the shortlist with a real workflow. We only claim hands-on testing when it happened.

Affiliate disclosure: some links may be affiliate links. We may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Full disclosure

Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.

Editorial methodology · Affiliate disclosure

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