SugarCRM scores reflect first-party research — not hands-on product testing.
Starting price
$59.00/user/month
Free plan
No
Free trial
Yes
Best for
Mid-market sales orgs wanting CX CRM
SoftwareGlimpse review
7.1/10
Good
Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.
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Official vendor tutorial
Verified captures from SugarCRM's product interface.
SugarCRM product demo screen from official SugarCRM homepage.
Official vendor marketing/UI asset saved locally with source attribution
https://www.sugarcrm.com/ · Checked 2026-08-15
SoftwareGlimpse teaching diagrams grounded in product concepts — not vendor UI screenshots.
SoftwareGlimpse teaching diagram: how SugarCRM pipelines move deals through stages.
SoftwareGlimpse original teaching diagram — grounded in official product concepts; not a vendor UI capture
https://support.sugarcrm.com/ · Checked 2026-08-15
SugarCRM (Sugar Sell) is a credible mid-market CX CRM with transparent Standard/Advanced/Premier pricing and Sugar Intelligence AI. Choose it when you want more CX depth than SMB CRMs without fully committing to Salesforce complexity. Not hands-on tested.
Bottom line
No free plan. USD per user/mo annual: Sugar Sell Standard $59, Advanced $85, Premier $135.
| SugarCRM(this review) | ACT! | Affinity | Agile CRM | Apptivo | |
|---|---|---|---|---|---|
| Starting price | $59.00/user/month | Custom quote | $166.67/user/month | $8.99/user/month | $15.00/user/month |
| Free plan | No | No | No | Yes | No |
| Free trial | Yes | Yes | No | No | Yes |
Pipeline management
Track deals through stages, keep ownership clear, and see where opportunities stall.
Explore use case →Lead management
Capture, qualify, and route leads before they become pipeline deals.
Explore use case →Sales automation
Reduce repetitive follow-ups with workflows that still need human judgment.
Explore use case →Reporting
Forecast and pipeline reporting managers can trust without spreadsheet rebuilds.
Explore use case →Account management
Own post-sale accounts with stakeholders, renewals, and expansion opportunities in one place.
Explore use case →Inbound sales
Capture inbound demand, assign owners fast, and qualify into pipeline without inbox chaos.
Explore use case →SugarCRM may not be the best fit if…
Setup, implementation, migration, plans, and worth-it walkthroughs for this product.
Interactive helpers use recommendation criteria — affiliate status never changes outcomes.
