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Bitrix24 Review

CRM SOFTWARE

Bitrix24 scores reflect first-party research — not hands-on product testing.

Last updated 2026-08-15Independent editorial review
  • Starting price

    €0.00/user/month

  • Free plan

    Yes

  • Free trial

    Yes

  • Best for

    SMBs wanting free all-in-one CRM/collab

SoftwareGlimpse review

6.8/10

Average

  • Ease of use6
  • Pipeline management7
  • Sales automation7
  • Email capabilities6
  • Reporting6
  • Customization8
How we score →

How Bitrix24 fits different sales scenarios

Use cases pair SoftwareGlimpse fit analysis with official workflow demos when ResearchMedia is linked — not brand promo videos from Overview.

  • 1Use case

    Pipeline management

    Track deals through stages, keep ownership clear, and see where opportunities stall.

    • Track deals through stages, keep ownership clear, and see where opportunities stall.
    • SMBs wanting free all-in-one CRM/collab
    • Bitrix24 is positioned around Bitrix24 is an all-in-one CRM and collaboration suite with a free tier and organization-based cloud pricing. That focus is useful when buyers want a clear primary job rather than an everything-platform.

    SoftwareGlimpse fit analysis

    Advance deals visually across customizable stages.

    Explore use case →
    Bitrix24 pipeline management use-case workflow diagram
    SoftwareGlimpse original workflow: how Bitrix24 supports pipeline management.

    Official vendor tutorial

    This video is hosted on YouTube

    This content is hosted by YouTube. The player loads only after you allow marketing cookies.

    Official vendor tutorial

    Bitrix24 Quick Start: #5 CRM Entities & Sales Pipeline | Express Course

    What this shows

    • Bitrix24 CRM entities
    • sales pipeline setup as presented by Bitrix24

    What this workflow demonstrates

    • Bitrix24 CRM entities
    • sales pipeline setup as presented by Bitrix24

    Source: Official Bitrix24. This is vendor training/demo content — not SoftwareGlimpse instruction.

  • 2Use case

    Contact management

    Keep people, companies, and interaction history in one searchable system.

    • Keep people, companies, and interaction history in one searchable system.
    • Teams comparing org pricing vs per-seat CRM
    • Free tier

    SoftwareGlimpse fit analysis

    Organize contacts and decide which leads become deals.

    Explore use case →

    Official vendor tutorial

    This video is hosted on YouTube

    This content is hosted by YouTube. The player loads only after you allow marketing cookies.

    Official vendor tutorial

    Bitrix24 Quick Start: #1 Overview of the Main Tools | Express Course

    What this shows

    • Bitrix24 main tools orientation
    • express-course getting-started overview as presented by Bitrix24

    What this workflow demonstrates

    • Bitrix24 main tools orientation
    • express-course getting-started overview as presented by Bitrix24

    Source: Official Bitrix24. This is vendor training/demo content — not SoftwareGlimpse instruction.

  • 3Use case

    Sales automation

    Reduce repetitive follow-ups with workflows that still need human judgment.

    • Reduce repetitive follow-ups with workflows that still need human judgment.
    • Buyers needing tasks/comms alongside CRM
    • Org-based pricing can beat per-seat stacks

    SoftwareGlimpse fit analysis

    CRM + collab breadth

    Explore use case →
  • 4Use case

    Reporting

    Forecast and pipeline reporting managers can trust without spreadsheet rebuilds.

    • Forecast and pipeline reporting managers can trust without spreadsheet rebuilds.
    • CRM + collab breadth

    SoftwareGlimpse fit analysis

    Review pipeline health and outcomes in reporting views.

    Explore use case →
  • 5Use case

    Inbound sales

    Capture inbound demand, assign owners fast, and qualify into pipeline without inbox chaos.

    • Capture inbound demand, assign owners fast, and qualify into pipeline without inbox chaos.
    Explore use case →
  • 6Use case

    Field sales

    Keep territory visits, notes, and follow-ups visible when sellers work away from the desk.

    • Keep territory visits, notes, and follow-ups visible when sellers work away from the desk.
    Explore use case →
  • 7Use case

    High-volume lead management

    Route and work large inbound or outbound lead volumes without losing ownership or SLAs.

    • Route and work large inbound or outbound lead volumes without losing ownership or SLAs.
    Explore use case →
  • 8Use case

    Customer follow-up

    Never drop promised next steps — tasks, reminders, and history attached to the right record.

    • Never drop promised next steps — tasks, reminders, and history attached to the right record.
    Explore use case →

Use case information is based on product evidence and common customer workflows. Official demos illustrate vendor workflows; they are not SoftwareGlimpse testing claims.